Professional Services Integration Consultant

Earnix

About The Position

Earnix is hiring a Professional Services Integration Consultant to serve as a technical and security expert throughout customer implementation and integration cycles. The role works directly with prospects, customers, partners, and internal teams to translate product capabilities into solutions that meet customer needs and support secure, scalable outcomes. The consultant leads technical discussions, evaluates customer architecture and integration plans, provides documentation and solution designs, trains users, and guides customers through integrations and go-lives. The position also involves API integration expertise, customer security sessions, and technical presentations from project kickoff through go-live and beyond. Travel to customer and partner engagements, domestically and internationally, is expected as needed. The role collaborates with product, engineering, R&D, DevOps, professional services, and support teams to resolve technical challenges and deliver customer solutions. The successful candidate brings strong technical acumen, creative problem-solving, communication, adaptability, industry familiarity, and experience using AI and agentic AI tools. Earnix describes the role as impactful and offers growth opportunities, collaboration with professional colleagues, and competitive benefits.

Requirements

Strong technical acumen in enterprise software, SaaS solutions, cloud technologies, and complex IT systems.
Curiosity and creative problem-solving skills to analyze customer needs and find innovative solutions.
Excellent communication skills for engaging customers and internal teams and presenting technical information clearly and in a customer-centric manner.
Adaptability to changing technology and customer needs.
Familiarity with the InsurTech or FinTech sector.
Experience using AI and agentic AI tools to solve real-world problems, enhance day-to-day tasks, and deliver business outcomes.
Willingness to travel to domestic and international customer and partner engagements.

Responsibilities

Serve as a technical and security expert for customers, partners, and internal team members.
Lead discussions about product capabilities and deliver solutions aligned with customer needs.
Train users in all aspects of the product and guide customers through integrations and go-lives.
Travel to customer and partner engagements, domestically and internationally.
Evaluate customer architecture, integration plans, IT needs, and business use cases.
Provide technical documentation, solution designs, process best practices, and technical analysis.
Collaborate with product, engineering, R&D, DevOps, professional services, and support teams to resolve technical challenges and deliver customer solutions.
Provide subject-matter expertise on API system integrations and help customers navigate complex IT systems.
Lead security sessions and complete security questionnaires to address customer requirements.
Deliver technical presentations from project kickoff through go-live and beyond.