Professional Services Consultant

NetApp•Vienna, VA

3d•Onsite

About The Position

The Senior Professional Services Consultant develops and delivers detailed technology solutions through consulting project activities. Technical responsibilities include problem identification, system architecture definition, hardware and software specification or design, implementation, testing, client training, and solution deployment. The role may participate in sales and proposal presentations and ongoing team account activities, and identifies additional product and service opportunities within customer organizations. Performance is measured by delivery of agreed solutions within scope and customer satisfaction. This is a senior-level, full-time, on-site position requiring TS/SCI Clearance with Full Scope Polygraph. The consultant maintains, operates, and automates a large NetApp AI storage solution, serving as an on-site NetApp subject matter expert and engaging with support, engineering, and account teams as needed. The role plans and leads multiple projects and develops and implements processes.

Requirements

TS/SCI Clearance with Full Scope Polygraph.
Bachelor's degree and 8–12 years of experience, or a master's degree and 7–10 years of experience, or an equivalent combination of applicable professional education or training and relevant experience.
Extensive professional field experience and excellent technology and consulting skills.
Excellent verbal and written communication skills.
On-site subject matter expertise with NetApp ONTAP systems.
Strong IT infrastructure background, including operating systems, virtualization, networking, storage, and applications.
Experience with encryption and key management solutions.
Experience with NetApp hardware maintenance.
Current NDCA certification.
Extensive experience with automation and scripting, including PowerShell, Perl, Bash, Ansible, and Python.
Ability to work on extremely complex problems involving evaluation of intangible variables and exercise independent judgment in developing methods, techniques, and evaluation criteria.

Responsibilities

Identify problems and define system architectures, hardware and software specifications or designs, and technology solutions.
Lead and deploy highly complex post-sales hardware and software architectures, installations, and integrations.
Serve as Technical Lead and mentor on teams deploying large, complex, and strategic projects.
Maintain, operate, and automate a large NetApp AI storage solution.
Act as the on-site NetApp technology subject matter expert and engage with support, engineering, and account teams to identify solutions for the customer storage environment.
Translate customer business requirements into technical solutions.
Provide detailed project planning, design, implementation, and final As-Built documentation.
Plan, design, develop, and implement processes, and plan and lead multiple projects.
Convert repeatable manual tasks into automated tasks.
Conduct testing, client training, and solution deployment.
Participate in sales and proposal presentations and ongoing team account activities, and identify additional product and service opportunities in customer organizations.