Professional Relations Coordinator

Carolinas Center for Oral & Facial Surgery • Charlotte, NC

45d • Hybrid

About The Position

Envision Dental Implant Center is looking for an energetic, relationship-driven Professional Relations Coordinator to be the face of our practice in the community. This role connects referring doctors, our doctors, and our practice team to strengthen referral relationships and grow complex implant and full-arch case volume. Local travel throughout your assigned territory is required approximately 75% of the time. You'll build lasting partnerships with referring doctors and their teams, run our study club and lecture programs, support our social media presence, and help connect patients with exceptional implant and full-arch care.

Requirements

• Professional appearance
• Valid driver's license and reliable vehicle
• Flexibility with hours for evening study clubs and events
• Comfort with basic photo/video capture and tools like Canva and social scheduling platforms

Nice To Haves

• Working understanding of implant dentistry
• An eye for content that tells a practice's story well
• Healthcare, dental, or medical marketing; physician relations
• Outside sales, business development, or customer success
• Event planning or education management
• Social media management or content creation (healthcare preferred)
• Dental office experience or familiarity with implant workflows
• Hospitality leadership, recruiting, or practice management

Responsibilities

• Become a trusted resource for referring offices by building real relationships with doctors, office managers, hygienists, and treatment coordinators
• Identify new and existing referral opportunities using reports, geographic insights, and practice partners
• Set quarterly relationship goals for each referring doctor
• Plan efficient daily routes and visit approximately 8–10 referring offices per day
• Listen to partner needs, understand referral patterns, and share updates on our doctors, services, and events
• Deliver value-based touchpoints: articles, case ideas, and clinical resources
• Schedule doctor lunches and relationship meetings; prepare briefing summaries before visits and carry out follow-up plans afterward
• Engage new dentists and associates, and attend local dental and community events
• Serve as the primary liaison between our practice and referring offices
• Keep referral kits and communication pathways current, and educate referring teams on referral workflows and scheduling
• Lead Lunch & Learns and team education sessions
• Share case-of-the-month features and patient success stories
• Coordinate lunches, appreciation events, and social and CE gatherings for referring teams
• Route patient- and case-specific questions from referring offices to the appropriate clinical or treatment coordination team member
• Manage study clubs and market lectures from start to finish: scheduling, invitations, and follow-up to drive full attendance
• Handle venue, provisioning, onsite logistics, registration, and CE tracking
• Prepare agendas, educational modules, and resources
• Attend meetings as a resource for our doctors and members; send notes and implementation summaries
• Follow up with members on implementation homework and track study club cases and outcomes
• Help members expand into new implant case types and interdisciplinary collaboration
• Coordinate case conferences between referring doctors and our doctors
• Turn attendees into referring relationships and facilitate post-event case discussions
• Support the practice's social media presence (e.g., Instagram, LinkedIn, Facebook) in line with Envision brand standards
• Maintain a monthly content calendar in coordination with our doctors
• Capture content from study clubs, lectures, office visits, community events, and the practice: photos, short videos, and team highlights
• Work with the clinical team to gather approved before/after case photos and patient stories
• Confirm signed patient consent and media releases are on file before any patient image or story is used; make sure content complies with HIPAA and state dental board advertising rules
• Draft captions and simple graphics for review and approval; schedule and publish approved posts
• Monitor comments and messages, routing clinical or patient questions to the right team member
• Collect patient testimonials and monitor online reviews and reputation
• Promote study clubs, lectures, and events, and repurpose content for referral newsletters and the website
• Coordinate with outside marketing vendors as needed
• Document outreach and referral activity in our CRM and internal systems
• Monitor referral trends and case values by referring doctor
• Maintain referral relationship report cards
• Prepare monthly and quarterly growth reports, including social media performance
• Manage activity budgets and measure ROI
• Participate in marketing strategy discussions and meet weekly with our doctors and practice leadership to plan
• Coordinate visit plans with doctors and practice managers to keep outreach productive

Benefits

• Comprehensive benefits, including medical, dental, and vision
• Paid time off and company holidays
• Mileage reimbursement for business travel
• A collaborative, supportive team culture
• The opportunity to work alongside nationally recognized clinicians in a growing practice
• Independence to manage your territory while making a meaningful impact in your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed