Alumni Relations Coordinator

DePaul University•Chicago, IL

3d•$19 - $26

About The Position

Reporting to the Director of Alumni Relations, the Alumni Relations Coordinator provides customer service to alumni, donors, and other members of the DePaul University community. The Coordinator manages day-to-day support operations for the Office of Alumni Relations and serves as the main point of contact for alumni and friends, handling incoming calls and emails, event registrations and revenue, and questions about alumni benefits and services. The role also manages student workers who provide administrative support to Alumni Relations, Annual Giving, and Advancement Events staff, and includes clerical and event-preparation projects. The position supports alumni and donor events, maintains the Alumni Center reception area and conference room schedules, and helps ensure appropriate office staffing and facility readiness. Occasional evening and weekend hours are required to support alumni events and other staffing needs.

Requirements

2–4 years of administrative support and customer service experience.
2–4 years of experience with Microsoft Office programs, including Outlook, Word, Excel, Access, and PowerPoint.
Excellent oral and written communication skills.
Demonstrated planning, problem-solving, and organizational skills.
Strong customer service skills.
Conscientious and dependable.
Self-starter and team player.
Professional telephone etiquette.
Ability to manage multiple projects effectively, set priorities, meet deadlines, and perform follow-up.
Occasional evening and weekend hours are required to assist with alumni events and other staffing needs.

Nice To Haves

Bachelor of Arts degree preferred.
Experience in a higher education or nonprofit environment is a plus.

Responsibilities

Serve as Alumni Relations' receptionist by responding to phone calls and emails promptly and accurately.
Communicate details of alumni services, benefits, and Alumni Relations and Advancement events.
Work with DePaul departments to troubleshoot problems and resolve alumni requests and inquiries.
Process event registrations and associated revenue.
Prepare weekly RSVP reports for active events for division review.
Ensure event attendance is accurately and promptly transferred into the Advance database.
Create and prepare materials and items for events.
Call and email alumni and donors about upcoming Alumni Relations and Advancement events.
Communicate and apply policies and procedures for alumni, making adjustments and communicating as needed.
Maintain reception-area and conference-room booking schedules for meetings and events.
Submit help desk tickets for technology issues and facility work orders for upkeep and event setup.
Manage the daily staffing schedule to ensure proper coverage of the Alumni office.
Supervise student workers performing administrative tasks, including front-desk coverage and responding to alumni inquiries.
Create daily task lists for student workers to support event preparation and post-event wrap-up.