Manager, Professional Relations

Harrow, Inc.

4d•Remote

About The Position

The Senior Manager / Manager, Professional Relations develops and executes regional professional engagement strategies across an assigned geography in the Eastern or Western United States. The role partners closely with Regional Sales Directors, Area Sales Managers, and field sales representatives to strengthen relationships with ophthalmologists and optometrists, cultivate emerging key opinion leaders (KOLs), and expand Harrow’s presence in local and regional eye care communities, including teaching institutions as appropriate. The position leads state and regional ophthalmology and optometry conferences, develops peer-to-peer educational initiatives with Sales, and identifies, coaches, and develops physician speakers for educational programs. Through regional relationship building, disciplined execution, and cross-functional collaboration, the role supports professional engagement objectives, portfolio education, and broader commercial priorities.

Requirements

5–10+ years of relevant experience in pharmaceutical, biotechnology, or medical device sales, professional relations, or field engagement.
Bachelor’s degree.
Experience executing targeted business plans around priorities and goals.
Demonstrated ability to build relationships with physicians, healthcare professionals, and other external stakeholders.
Experience working collaboratively with field sales teams and translating regional business priorities into actionable engagement plans.
Strong written and verbal communication and presentation skills, including preparation and delivery of C-suite presentations.
Ability to think creatively and pursue novel approaches to problems.
Ability to work under pressure, meet deadlines, and exercise sound business judgment, critical thinking, and high ethical standards.
Ability to manage multiple projects simultaneously, adjust priorities as needed, and meet deadlines.
Willingness to travel regularly within the assigned geography and attend select national meetings as needed.
Proficiency with CRM, AI, and Microsoft Office software products.

Nice To Haves

Ophthalmic market experience, specifically in ophthalmology and optometry.
MBA; additional years of service can replace the MBA.

Responsibilities

Develop and execute regional engagement plans aligned with corporate priorities, portfolio objectives, and field sales strategies.
Partner with regional sales leaders and representatives to identify opportunities, prioritize key accounts, and coordinate physician engagement.
Build and maintain relationships with ophthalmology and optometry influencers, emerging KOLs, and other influential healthcare professionals.
Monitor regional market trends, customer needs, competitive activity, and KPIs to evaluate performance and identify growth opportunities and areas for improvement.
Gather and communicate physician insights, emerging needs, and competitive intelligence to internal stakeholders.
Lead planning and execution of state and regional ophthalmology and optometry meetings, conferences, and professional engagement activities.
Represent Harrow at industry events, conferences, and customer meetings to discuss products and build brand awareness.
Coordinate conference objectives, attendance, engagement opportunities, and follow-up activities with field sales leadership.
Manage meeting logistics, sponsorships, budgets, vendor relationships, timelines, and on-site execution with Meetings & Events colleagues.
Evaluate conference performance and apply learnings to future regional engagement plans.
Collaborate with Sales and cross-functional partners to develop regional peer-to-peer educational strategies.
Identify, recruit, coach, and develop physician speakers, particularly emerging KOLs and clinicians with local or regional influence.
Expand and diversify the regional speaker network across relevant subspecialties and practice settings.
Support speaker onboarding, training, presentation development, and ongoing coaching.
Coordinate speaker programs and educational engagements in alignment with business priorities, approved content, and company policies.
Gather speaker and participant feedback to improve educational quality and engagement effectiveness.
Serve as a liaison between Professional Relations and the regional sales team to coordinate planning, communication, and follow-through.
Partner with Marketing, Medical Affairs, and other stakeholders to align educational initiatives, messaging, and regional engagement with company priorities.
Manage regional budgets, agency and vendor relationships, program logistics, and performance reporting.
Ensure speaker engagements, educational programs, sponsorships, and external interactions comply with company policies and legal, regulatory, and compliance requirements.
Track regional engagement metrics, speaker development progress, program effectiveness, and follow-up actions.
Manage the assigned operating expense budget for travel and customer engagements.