Donor Relations Manager

TREASURE COAST FOOD BANK•Fort Pierce, FL

About The Position

The Donor Relations Manager supports Treasure Coast Food Bank’s mission and goals by helping implement comprehensive fundraising strategies, donor engagement activities, and philanthropy operations. Working under the supervision of the Chief Development Officer, the manager supports the development department in achieving its fundraising and financial objectives. The role directly supervises the Donor Relations Coordinator and Data Specialist in daily philanthropy operations, including direct mail, communications, gift processing, donor acknowledgment, and stewardship. The position supports annual fund activities, direct mail, special events, donor cultivation and stewardship, corporate and foundation gifts, data management, and reporting. It also involves maintaining donor relationships, responding to donor inquiries, supporting event planning and community engagement, and helping evaluate development activities. During declared emergencies, employees may be required to perform regular or emergent duties on-site.

Requirements

Understanding of private philanthropy in nonprofit organizations and knowledge of fundamental resource development disciplines.
Proficient in Microsoft Suites.
Excellent written and oral communication skills.
Exceptional organizational skills and attention to detail.
Excellent interpersonal skills to establish, build, and maintain effective working relationships with colleagues, board and committee members, donors, family partners, and volunteers.
Ability to work independently with low to medium supervision.
Ability to handle concurrent tasks and make appropriate judgments and decisions.
Ability to maintain a high level of confidentiality.
Ability to work as a team player.
Willingness and ability to work occasional longer hours, evenings, and weekends as needed.

Nice To Haves

Experience with DonorPerfect software or other CRM systems.

Responsibilities

Oversee the Donor Relations Coordinator and Data Specialist in daily gift processing and donor acknowledgment activities, and provide support and coverage when needed.
Maintain donor confidentiality and ensure compliance with Treasure Coast Food Bank policies.
Work with the Chief Development Officer and development department to build and execute fundraising goals and strategies, including individual giving, events, corporate sponsorships, foundation gifts, direct mail, and monthly giving.
Help build the donor prospect pipeline through research, meetings, and other cultivation techniques.
Develop donor database reports as needed, including reports on sponsorships, major donors, individuals, and lapsed donors.
Answer donor inquiries and provide professional assistance by phone, email, and in person.
Support event planning, including budgeting, event management, sponsorship solicitation, sponsorship benefit fulfillment, promotion, and reporting.
Maintain relationships with assigned donors and prospects through stewardship plans tailored to donor types and segments.
Coordinate special projects, meetings, and fundraising activities as assigned.
Assist with recruiting and overseeing a Marketing and Development Volunteer Committee.
Assist the Chief Development Officer in evaluating the effectiveness of development activities.
Collaborate with the development department to build and maintain relationships with community stakeholders in support of the organization's mission and resource development goals.
Attend assigned community networking events to promote the organization.
Perform other tasks as assigned.
Perform regular or emergent on-site duties when required during a declared emergency.