Professional Development and Training Coordin

Little Flower Children and Family Services of New York•Wading River, NY

1d•$60,000 - $65,000•Hybrid

About The Position

The Professional Development & Training Coordinator is responsible for supporting workforce development across the RTC by overseeing training, onboarding, and staff development initiatives. This role ensures all staff are equipped with the tools, knowledge, and competencies required to deliver trauma-informed, youth-centered care in alignment with Little Flower policy, the New York State Office of Children and Family Services (OCFS) standards, and other relevant laws and policies. The coordinator works collaboratively with agency leaders and subject matter experts to deliver engaging learning experiences and promote continuous professional growth. This position offers a full-time, 35-hour-per-week, hybrid work schedule and is based in Little Flower’s Residential Treatment Center (RTC) located in Wading River, Suffolk County. The role requires travel to Little Flower’s Wading River campus and other business-related locations when needed. From time to time, this position requires work outside of normally scheduled working hours and requires occasional overnight travel for training purposes.

Requirements

Bachelor's degree in education, human services, organizational development, or related field required.
Minimum of 3 years of experience in training, facilitation, or workforce development, preferably in a child welfare or residential care setting.
Certified TCI trainer preferred or will have ability to become certified upon hire.
Experience in adult learning, coaching, and trauma-informed systems change.
Excellent communication, organization, and instructional design skills.

Responsibilities

Collaborate with the Human Resources Department to identify training needs and develop a comprehensive training program for new and current employees.
Design and deliver onboarding and orientation for all newly hired RTC staff, ensuring they have the requisite resources, support, and knowledge of agency culture and climate to successfully perform job tasks.
Track and maintain staff training compliance with all OCFS and internal agency standards.
Collaborate with outside agencies to identify potential partnerships for support and training offerings.
Advertise and communicate training offerings to RTC staff with an emphasis on maintaining compliance for mandatory trainings.
Participate in outreach events, community fairs and information tables to bolster recruitment.
Develop and facilitate training on trauma-informed care, youth and family engagement, crisis intervention, documentation, and agency-specific protocols.
Serve as the point person for Therapeutic Crisis Intervention (TCI) training, including scheduling, recertification, and data tracking; serve as TCI trainer and coordinate external facilitators.
Partner with Quality Assurance (QA), HR, and program leadership to identify training needs, implement improvement strategies, and ensure continuous quality improvement (CQI).
Maintain a centralized training calendar and system for documenting attendance, certification, and evaluations.
Lead staff focus groups to identify areas of training and strengthen staff support needs.
Provide coaching, mentoring, and professional development opportunities for staff at all levels of the RTC.
Support leadership development initiatives and succession planning through targeted learning and coaching.
Foster a culture of learning, collaboration, and accountability consistent with trauma-informed care principles.
Continuously assess best practices for attracting, developing and retaining a skilled and stable workforce.
Partner with Human Resources and RTC leadership to gather employee feedback through stay interviews and use findings to identify opportunities to strengthen employee engagement, retention, and professional development