TRAINING AND DEVELOPMENT MANAGER

COMANCHE•Lawton, OK

21h•Onsite

About The Position

The Training and Development Manager leads Comanche Nation Entertainment’s training and development function. The role develops training strategies and implements programs that support Team Member development and organizational objectives. In collaboration with leadership, the manager identifies training needs and designs, develops, implements, administers, and evaluates enterprise-wide learning programs that enhance knowledge, skills, performance, and professional growth while fostering continuous learning and service excellence. The manager oversees learning programs and initiatives in areas including customer service, leadership development, table games, professional communication, cash handling, and other operational topics. The position directly supervises the Training and Development department and works primarily from the Corporate Office, traveling regularly to Comanche Nation Entertainment properties as needed to support training and collaborate with leaders. Work takes place in office, classroom, casino, hospitality, and operational environments, with noise levels ranging from quiet to loud. The manager must be willing and able to work evenings, weekends, and holidays, and may work in smoke-filled environments. Workplaces are under constant surveillance, and the role may involve exposure to risks associated with attempting to resolve issues involving guests and Team Members. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in Education, Business Administration, Organizational Development, Human Resources, or a related field.
Four years of progressively responsible professional experience in education, workforce development, employee training, learning and development, instructional design, organizational development, corporate training, or a related field.
Two years of supervisory, leadership, or program coordination experience.
Experience developing, coordinating, or delivering instructor-led, virtual, or hands-on training or educational programs.
Experience creating or adapting lesson plans, curricula, presentations, instructional materials, or other learning resources.
Experience using Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Must possess and maintain a valid driver’s license and be insurable under the Comanche Nation Entertainment insurance carrier.
Must obtain and maintain licenses, certifications, and permits required by CNE, including a Comanche Nation Gaming Commission Gaming License, as a condition of continued employment.
Must be able and willing to work evenings, weekends, and holidays.
Must be able and willing to work at some locations in a smoke-filled environment.

Nice To Haves

Master’s degree in Human Resources, Organizational Development, Education, Business Administration, or a related field.
Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design software.
Professional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, CPTD, ATD Master Trainer, or a similar professional credential.
Experience in the gaming, hospitality, resort, or Tribal enterprise industry.
Experience managing departmental budgets and training vendors.

Responsibilities

Collaborate with Executive Leadership, Human Resources, and operational leaders to identify organizational, departmental, and individual training and development needs.
Guide and assist departmental trainers and designated training representatives in developing and delivering departmental training that follows CNE standards, policies, and learning objectives.
Design, implement, administer, and evaluate enterprise-wide learning and development programs, and continuously improve the organization’s learning strategy.
Develop or source training curricula, instructional materials, facilitator guides, participant materials, job aids, and other learning resources.
Coordinate and facilitate classroom, virtual, online, and hands-on learning opportunities for Team Members and leadership.
Research, evaluate, and recommend learning technologies and third-party training providers.
Partner with department leaders and subject matter experts to keep training content current and aligned with operational, organizational, and regulatory requirements.
Evaluate training effectiveness using assessments, participant feedback, operational metrics, and other measurable outcomes, and implement program improvements.
Maintain training records, certifications, documentation, schedules, and reports for compliance and organizational decision-making.
Develop and administer the department budget, forecast training needs, and ensure cost-effective use of departmental resources.
Promote continuous learning, professional development, accountability, and exceptional guest service throughout the organization.
Directly supervise the Training and Development department.
Perform other duties as assigned.