Production Systems Technician
About The Position
Konica Minolta is hiring a Production Systems Technician to provide on-site maintenance, diagnostics, repairs, and customer assistance for production systems, color production equipment, MFP equipment, printers, and non-Konica Minolta printers. The technician also installs and de-installs equipment and configures and troubleshoots printing and scanning network issues in Windows and Mac environments. The role involves daily local travel to customer sites, managing territory workload, communicating with customers and management, maintaining territory parts inventory, and training customers on basic printing, scanning, and copying. The technician uses company technology and assets to access service documentation, completes timesheets and expense reports, supports sales as needed, and develops technical skills and productivity through training and field service work.
Requirements
- Electrical and mechanical aptitude.
- Familiarity with printing from common business applications and graphics programs.
- Knowledge of Microsoft peer-to-peer operating systems and the client side of Mac OS server environments.
- Excellent time-management skills and ability to prioritize activities and schedules effectively.
- Professional appearance and demeanor.
- Excellent verbal and written communication skills.
- Ability to work well with others as part of a team.
- Basic knowledge of Word and Excel.
- High school diploma or GED.
- 1–2 years of experience related to technical service or repair of business equipment.
- N+ certification or equivalent.
- Pass a background check, security screening, and drug test.
- Reliable transportation and a valid driver's license; the position requires use of a personal car.
- Ability to lift up to 50 pounds.
Nice To Haves
- Technical school training.
- Additional IT certifications or training.
- For internal applicants: Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Color, Outward Expert - Production Print, and Production Print Foundations Virtual Classroom; Fiery and/or Creo working knowledge and certification.
Responsibilities
- Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned production systems, color production equipment, MFP equipment, and printers, including non-Konica Minolta brands.
- Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
- Travel locally each day to customer sites, manage territory work volume, and maintain customer communication and satisfaction.
- Travel outside the local area occasionally for training.
- Communicate customer or field issues to management.
- Complete training classes and service products effectively, requesting assistance when needed to meet customer demands.
- Follow call-handling procedures and meet the minimum productivity measures under the internal core metrics program.
- Make measurable progress in technical abilities, troubleshooting techniques, and productivity.
- Use company-issued technology and assets, including laptops and cell phones, to access service documentation and become familiar with its contents.
- Maintain accurate ASL truck inventory for the designated territory.
- Train customers on basic printing, scanning, and copying functions.
- Complete weekly timesheets and expense reports accurately and on time.
- Provide sales support as required, including advising sales staff about problem accounts and service leads.
- Manage territory parts budget and inventory control.
Benefits
- Vehicle maintenance compensation program eligibility for use of a personal car.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
