Production Systems Technician

Konica Minolta Business Solutions, U.S.A., Inc. • Milwaukee, WI

5d

About The Position

Konica Minolta is hiring a Production Print Field Technician to service production print products at customer sites within an assigned territory. The technician performs maintenance, diagnostics, repairs, installations, hardware removal, and connectivity troubleshooting on Konica Minolta production print equipment. The role uses and maintains tools and gauges, tracks inventory supplies, communicates scheduling to customers, and documents service activity and account updates. It involves building trusted customer relationships, maintaining customer satisfaction, improving technical skills and productivity, and collaborating with account managers and other technicians to resolve issues. The technician may be required to provide after-hours on-call availability.

The position offers hands-on and computer-based training on advanced technology products and services, exposure to IT networks and services, and potential career growth. Konica Minolta advertises a $1,500 sign-on bonus, a car allowance program, paid mileage, a company laptop and phone, and a comprehensive benefits package. This posting is for an existing vacancy. The employer notes that compensation varies according to skills, experience, job-related knowledge, location, and business needs, but does not state a salary range.

Requirements

• At least 2 years of experience servicing or repairing office equipment; production printer experience is preferred.
• High school diploma/GED or equivalent experience.
• Reliable transportation to drive to customer sites daily.

Nice To Haves

• Experience with production printers.
• Exposure to IT networks.
• A+ or N+ certification.

Responsibilities

• Perform maintenance and repairs on Konica Minolta production print products, including technical diagnostics, break/fix service, installations, hardware removal, and connectivity troubleshooting.
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Drive to customer sites within the assigned territory.
• Track inventory supplies and keep customers informed about scheduling.
• Represent Konica Minolta professionally and develop trusted customer relationships while maintaining a high level of customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques, and productivity.
• Log service visits and document updates for each client account.
• Collaborate with the Account Management team and other technicians as needed to resolve customer issues and expand product market share.
• Be available after hours on an on-call basis when required.

Benefits

• $1,500 sign-on bonus.
• Hands-on and computer-based training on advanced technology products and services.
• Career growth opportunities and exposure to IT networks and services.
• Competitive car allowance program and paid mileage.
• Company-provided laptop and phone.
• Inclusive and flexible workplace environment that values sharing new perspectives.
• Comprehensive benefits package including paid holidays, vacation and sick time, medical and dental benefits, 401(k), employee assistance, and tuition reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED