Production Systems Technician
About The Position
Konica Minolta is hiring a Production Systems Technician to maintain and support production systems, multifunction printers, and other printing equipment at customer locations. The technician performs on-site maintenance, diagnostics, repairs, installations, and de-installations; troubleshoots printing, scanning, and networking issues; and provides customer assistance and basic equipment training. The role involves daily local travel to customer sites, managing territory workload and inventory, communicating with customers and management, completing required administrative reports, and supporting sales as needed. Occasional travel outside the local area for training may be required.
Requirements
- Electrical and mechanical aptitude.
- Familiarity with printing from common business applications and graphics programs.
- Familiarity with Microsoft OS peer-to-peer and Mac OS client-side server environments.
- Excellent time-management skills and the ability to prioritize activities and schedules effectively.
- Professional appearance and demeanor.
- Excellent verbal and written communication skills.
- Ability to work well with others as part of a team.
- Basic knowledge of Word and Excel.
- High school diploma or GED.
- 1–2 years of experience related to technical service or repair of business equipment.
- N+ certification or equivalent.
- Ability to pass background, security, and drug tests.
- Ability to use a personal car for the position; reliable transportation and a valid driver's license are required.
- Ability to lift up to 50 pounds.
- For internal applicants: Konica Minolta internal certifications in Outward Associate, Outward Professional, Outward Expert - Color, Outward Expert - Production Print, and Production Print Foundations Virtual Classroom; Fiery and/or Creo working knowledge and certification.
Nice To Haves
- Technical school training preferred.
- Additional IT certifications or training are a plus.
Responsibilities
- Perform on-site maintenance, diagnostics, repairs, and customer call assistance for Konica Minolta production, color production, MFP, and printer equipment, as well as non-Konica Minolta printers.
- Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
- Travel locally each day to customer sites, manage territory work volume, and maintain strong customer communication and satisfaction.
- Occasionally travel outside the local area for training.
- Communicate customer or field issues to management.
- Complete training classes and service assigned products effectively, requesting assistance when necessary to meet customer demands.
- Follow call-handling procedures and meet minimum productivity measures under the internal core metrics program.
- Demonstrate measurable progress in technical abilities, troubleshooting techniques, and productivity.
- Use company-issued technology and assets, including laptops and cell phones, to access service literature, parts books, manuals, and bulletins, and develop familiarity with their contents.
- Maintain accurate ASL truck inventory for the designated territory.
- Train customers on basic printing, scanning, and copying functions.
- Complete weekly timesheets and expense reports accurately and on time.
- Provide sales support as needed, including advising sales about problem accounts and service leads.
- Manage territory parts budget and inventory control.
Benefits
- Vehicle maintenance compensation program eligibility for use of a personal car.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
