Production Systems Expert

Konica Minolta Business Solutions, U.S.A., Inc.•Pittsburgh, PA

2d•Onsite

About The Position

Konica Minolta is recruiting for an existing vacancy for a Production Systems Expert. The role provides on-site maintenance, diagnostics, repairs, and customer call assistance for assigned production and color production products. It also involves installation and de-installation, print and scan networking configuration and troubleshooting on Windows and Mac OS, loading print drivers, cloning files, transferring address books, and performing firmware upgrades. The position travels locally to customer sites each day and manages territory workload while maintaining effective customer communication and satisfaction. Occasional out-of-area travel is required for training. The expert completes product training, develops technical and troubleshooting skills, follows call-handling and productivity procedures, and requests assistance as needed. Additional duties include customer training on basic printing, scanning, and copying; remote technical support; maintaining accurate territory truck inventory; completing weekly timesheets and expense reports; communicating customer or field issues to management; and providing sales support when needed. The role requires use of company-issued technology and service materials, as well as a personal car eligible for a vehicle maintenance compensation program. Applicants must have reliable transportation, a valid driver's license, and the ability to lift up to 50 pounds. A high school diploma or GED and at least six years of relevant business-equipment technical or repair experience are required. Technical school training is preferred. Internal applicants must hold the specified Konica Minolta certifications and training listed in the posting.

Requirements

Electrical and mechanical aptitude.
Familiarity with printing from common business applications and graphics programs.
Knowledge of Microsoft OS peer-to-peer environments and the client side of Mac OS server environments.
Excellent time-management skills and ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Understanding of territory parts budgets and inventory control.
Basic knowledge of Word and Excel.
High school diploma or GED.
At least 6 years of experience related to technical service or repair of business equipment.
N+ certification or equivalent.
Pass a background check, security check, and drug test.
Reliable transportation and a valid driver's license; the position requires use of a personal car.
Ability to lift up to 50 pounds.

Nice To Haves

Technical school training.
Additional IT certifications or training.
For internal applicants: Konica Minolta internal certifications in Outward Associate, Outward Professional, Outward Expert - Color, Outward Expert - Production Print, Outward Expert - Network, and Outward Master - Color.
For internal applicants: Production Print Foundations Virtual Classroom, Advanced Fiery and/or Creo working knowledge and certification.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned production and color production products.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
Travel locally to customer sites, manage territory workload, and maintain customer communication and satisfaction.
Travel outside the local area occasionally for training.
Communicate customer or field issues to management.
Complete training classes and service products effectively, requesting assistance when necessary to meet customer demands.
Follow call-handling procedures and maintain the productivity measures required by the internal program.
Demonstrate progress in technical abilities, troubleshooting techniques, and productivity.
Use company-issued technology and service materials, including part books, service manuals, bulletins, and other service literature.
Maintain accurate ASL truck inventory for the designated territory.
Train customers on basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support as needed, including advising sales on problem accounts and service leads.
Assist in creating equipment deployment guides.
Provide remote technical support through remote access software.