Title Production Supervisor

131d•Onsite

About The Position

The Production Supervisor works under the direction of a manager and provides title or escrow services while overseeing an assigned team. The role is responsible for meeting the team’s service-level agreements, quality standards, and productivity metrics. The Supervisor implements processes, audits files, handles complex title or escrow questions, supports customer issue resolution, and trains and coaches employees and clients. The position also helps maintain consistent procedures across divisions, communicates potential claims and operational risks to management, supports corporate initiatives, and contributes to employee engagement, retention, quality, and high performance.

Requirements

At least five years of experience examining or closing and writing title reports and/or policies, and/or handling disbursements; alternatively, demonstrated proficiency equivalent to that experience in multistate resale and commercial transactions.
Demonstrated experience in a leadership role.
Proficiency with Microsoft Office applications, especially Excel.
Fast typing skills, including 10-key.
Strong analytical and time-management skills.
Strong interpersonal and communication skills for interacting verbally and in writing with employees, partners, and customers.
A keen sense of urgency.
Ability to work in a paperless environment.
Ability to learn quickly, multitask, and retain information specific to the business domain.
Ability to self-organize and remain motivated.

Nice To Haves

Previous title and/or escrow experience.
Experience with Resware, Title Point, and Data Trace.
Basic knowledge of property-related documents such as deeds, mortgages, and judgments.

Responsibilities

Implement ongoing title and/or escrow processes under management direction.
Periodically audit files to verify transactions follow company guidelines.
Answer complex questions about title searches, escrow, and closings.
Meet with Division Supervisors and Managers as needed to evaluate and establish uniform procedures.
Keep management informed about potential claims, unusual risks, workflow issues, or loss situations.
Help the team address sensitive customer-relations problems and resolve customer complaints.
Provide training and coaching to the assigned team and clients as needed.
Serve as site sponsor for communicating and directing corporate initiatives and communications as requested.
Support a company culture emphasizing employee engagement, the 4 C’s, quality of work, employee retention, and high performance.
Understand and perform all functions and responsibilities of the team.