Title Supervisor

OPENLANE•Carmel, IN

4d•Onsite

About The Position

AFC is seeking an experienced Title Supervisor to lead its title processing team and provide exceptional service to its dealer network and field branches. The role combines hands-on title expertise with people-first leadership to support accurate, efficient, and compliant daily operations. The supervisor will coach a high-performing team, promote operational excellence, maintain regulatory compliance, and support AFC’s continued growth. This is an on-site position at AFC’s headquarters in Carmel, Indiana. The Title Supervisor reports directly to the Title Manager and works closely with field branch associates, relationship managers, and other corporate departments.

Requirements

Five years of experience managing end-to-end title processing, or a combination of leadership experience and title knowledge.
Demonstrated leadership experience, such as mentoring peers or guiding workflow priorities.
Strong knowledge of multi-state DMV regulations and titling compliance, with the ability to assess, navigate, and apply regulations accurately.
Excellent organizational and administrative skills, with clear, professional written and verbal communication.
Strong numerical aptitude, analytical reasoning, and basic computer proficiency.
Ability to adapt to new workflows, solve problems collaboratively, and work effectively across teams.
Active Notary Public commission, or willingness to obtain certification within six months of hire.

Nice To Haves

Associate degree, bachelor’s degree, or relevant professional certification in finance, business administration, or a related discipline.
Prior experience in the automotive industry.
Proficiency with Google Workspace, including Docs, Sheets, Drive, Gmail, and Google Chat.
Proficiency with Salesforce.

Responsibilities

Supervise, mentor, and coach Title Clerks and Specialists; distribute daily workloads, monitor team KPIs, conduct performance evaluations, and support continuous skill development.
Direct end-to-end title operations in accordance with AFC policies, Title Quality Check (TQC) standards, and multi-state DMV requirements; conduct regular operational audits to minimize errors.
Serve as the escalation authority for high-risk title defects, complex statutory compliance issues, and partner disputes involving branches, auction partners, and key dealer accounts.
Establish and maintain multi-channel communication benchmarks, prompt resolution times, and rigorous documentation standards in Salesforce and proprietary systems.
Oversee daily mail, courier, scanning, and physical title vault workflows, ensuring chain-of-custody controls, security, and timely processing of incoming and outgoing documentation.
Partner with field branch leadership to identify workflow bottlenecks and lead process improvements.
Coordinate team participation in User Acceptance Testing (UAT) for system upgrades.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the United States.
Immediately vested 401(k) in the United States or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the United States.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the United States.
Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Company culture of internal promotions, diverse career paths, and meaningful advancement.