Title Supervisor

OPENLANE•Carmel, IN

2d•Onsite

About The Position

AFC is seeking an experienced Title Supervisor to lead its title processing team in providing service to its dealer network and field branches. The position combines hands-on title expertise with people-first leadership to support smooth, accurate, efficient, and compliant daily operations. The supervisor leads and develops the team, oversees end-to-end title operations and document workflows, resolves complex issues, and works with field leadership on operational improvements and system upgrades. The role is performed on-site at AFC’s Carmel, Indiana headquarters and reports to the Title Manager.

Requirements

Five years of experience managing end-to-end title processing, or a combination of leadership experience and title knowledge.
Demonstrated leadership experience, such as mentoring peers or guiding workflow priorities.
Strong knowledge of multi-state DMV regulations and titling compliance, with the ability to assess, navigate, and apply regulations accurately.
Strong organizational and administrative skills, with clear, professional written and verbal communication.
Strong numerical aptitude, analytical reasoning, and basic computer proficiency.
Ability to adapt to new workflows, solve problems collaboratively, and work effectively across teams.
Active Notary Public commission, or willingness to obtain certification within six months of hire.

Nice To Haves

Associate degree, bachelor’s degree, or relevant professional certification in finance, business administration, or a related discipline.
Prior experience in the automotive industry.
Proficiency with Google Workspace, including Docs, Sheets, Drive, Gmail, and Google Chat.
Proficiency with Salesforce.

Responsibilities

Supervise, mentor, and coach Title Clerks and Specialists; distribute daily workloads, monitor team KPIs, conduct performance evaluations, and support ongoing skill development.
Direct end-to-end title operations in accordance with AFC policies, Title Quality Check (TQC) standards, and multi-state DMV requirements; conduct regular operational audits to minimize errors.
Act as the escalation authority for high-risk title defects, complex statutory compliance matters, and disputes involving branches, auction partners, and key dealer accounts.
Set and uphold communication benchmarks across channels, prompt resolution times, and documentation standards in Salesforce and proprietary systems.
Oversee daily mail, courier, scanning, and physical title vault workflows, including chain-of-custody controls, security, and turnaround times for incoming and outgoing documents.
Work with field branch leadership to identify workflow bottlenecks and lead process improvements.
Coordinate team participation in User Acceptance Testing (UAT) for system upgrades.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Internal promotions, diverse career paths, and meaningful advancement opportunities.