Production Supervisor (Seattle - Dearborn)

Evergreen Goodwill•Seattle, WA

12d•Onsite

About The Position

The Production Supervisor oversees the store’s day-to-day donation and production operations to meet or exceed merchandise production goals. This role supervises production employees, supports daily production targets, and helps maintain a safe, clean, and organized work environment. The Seattle location does not operate donations, so some duties are not required there; it supports other stores. The position reports to the Production Assistant Manager and supervises Production Associates. Pay is $26.44 per hour, depending on experience. The supervisor schedules and assigns employees, monitors work results and productivity, addresses workplace concerns, coordinates staff in production and transportation areas, and ensures associates have supplies. The role also supports merchandise quality and timely processing, communicates operational needs to store management, prepares reports, monitors projects, and promotes customer satisfaction and safe work practices. Supervisory duties include interviewing, hiring, training, directing and evaluating employees, recognizing and disciplining employees, and resolving complaints and problems, partnering with People Relations as appropriate. The work takes place in a warehouse environment with varying temperatures and exposure to dust. Occasional travel is required for off-site training and events. Physical duties include lifting and carrying up to 30–40 pounds, prolonged standing, frequent bending and other movements, climbing ladders, and traveling over varied surfaces. Forklift operation is performed only when certified to Evergreen Goodwill standards.

Requirements

Minimum 1 year of production or warehouse experience.
Working knowledge of material handling practices.
Minimum 6 months to 1 year of supervisory experience.
Familiarity with dock equipment and lifting and handling techniques.
Basic math skills for reports and documentation.
Ability to work and lead in a team environment.
Ability to carry out instructions.
Proficient knowledge of Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
Ability to learn job-related technology and software.
Ability to lift and carry up to 30–40 pounds; stand for long periods; bend, kneel, reach, stoop, squat, push, and climb ladders; and travel across stairs, ramps, and uneven terrain.
Effective verbal and written communication skills, including communicating with people who have limited English skills.
Reliable attendance.
Ability to organize, sort, categorize, count, add, subtract, prioritize, solve problems, and communicate with the public.

Nice To Haves

High school diploma or GED equivalency preferred.
Evergreen Goodwill Forklift certification is optional, subject to eligibility requirements.

Responsibilities

Oversee day-to-day donation and production operations to meet or exceed merchandise production goals, noting that the Seattle store does not operate donations and supports other stores.
Ensure donations are processed to maximize sales and minimize waste, and conduct quality checks before merchandise is placed on the sales floor.
Ensure donations are processed expediently from the donation door to the sales floor where applicable.
Communicate needs to the store management team to help meet production and sales goals.
Schedule and assign employees to meet operational requirements and follow up on work results to promote productivity.
Address employee concerns and issues affecting performance and productivity.
Coordinate dock efforts by assigning staff within production and transportation areas.
Ensure Production Associates are stocked with supplies.
Prepare reports by collecting, documenting, and summarizing information.
Plan, organize, and monitor assignments to complete projects.
Build and maintain internal and external customer satisfaction.
Promote safe work practices, assist with employee safety training, and report potential hazards or accidents.
Operate a forklift safely when certified to Evergreen Goodwill standards.
Interview, hire, train, assign, direct, monitor, reward, and discipline employees; address complaints and resolve problems in accordance with company policies and applicable laws.
Partner with People Relations as needed and appropriate.
Perform other duties as assigned.