Retail Supervisor (Seattle-Dearborn)

Evergreen Goodwill•Seattle, WA

12d•Onsite

About The Position

The Retail Supervisor assists the management team with daily store operations and supervises and leads retail associates. The role rotates among assignments supervising different retail categories, performs Sales Associate work as needed, and ensures excellent customer service to customers and donors. The supervisor maintains orderly store operations when the Manager and Assistant Manager are absent, supports employee performance and productivity, and completes operational tasks, reports, and projects. The position carries out supervisory responsibilities under Goodwill policies and applicable laws, including interviewing, hiring, training, assigning and directing work, monitoring performance, rewarding and disciplining employees, and addressing complaints and problems. The supervisor partners with People Relations as needed. Goodwill describes its mission as supporting individuals through education and training, and its vision as helping people access rewarding employment, financial security, and educational achievement. The organization is committed to equity, diversity, and inclusion. The work is in a retail environment, where noise levels are consistent with retail settings. A flexible schedule is required. The position requires prolonged standing, frequent movement and bending, lifting and carrying 30–40 pounds, and the ability to work across stairs, ramps, and uneven terrain. High school graduation or equivalency is preferred but not required. Pay is $26.44 per hour.

Requirements

At least 2 years of retail experience with Point of Sale (POS) systems.
At least 2 years of customer service or retail experience.
Proficient knowledge of Microsoft Office, including Excel, Word, Outlook, and Teams.
Ability to learn new technology and software related to the job.
Ability to lift and carry 30–40 pounds.
Ability to stand for long periods and frequently bend, kneel, reach, stoop, squat, push, and climb ladders.
Ability to travel across stairs, ramps, and uneven terrain.
Ability to operate computer systems.
Effective verbal and written communication, including communicating with people who have limited English skills.
Reliable attendance.
Organizing, sorting, categorizing, counting, adding, and subtracting skills.
Problem-solving, communication, time-management, and prioritization skills.

Nice To Haves

One year of supervisory experience preferred.
High school graduate or equivalency; not required.

Responsibilities

Assign, guide, coach, and train employees, and perform Sales Associate duties as needed.
Schedule and assign employees to meet retail operational requirements.
Set expectations, instruct and coach employees, and identify training needs.
Maintain orderly store operations in the absence of the Manager and Assistant Manager.
Address workplace issues that affect employee performance and productivity.
Ensure excellent customer service to customers and donors, including internal and external customers.
Prepare reports by collecting, documenting, and summarizing information.
Plan, organize, and monitor assignments to complete projects.
Promote productivity by following up with employees on work results.
Maintain a clean work environment and demonstrate safe work practices; report potential hazards or accidents.
Interview, hire, train, assign and direct work, monitor performance, reward and discipline employees, and address complaints and resolve problems.
Partner with People Relations as needed and appropriate.
Complete related duties as needed and perform other duties as assigned.