Retail Supervisor (Seattle-Dearborn)

Evergreen Goodwill•Seattle, WA

13d•Onsite

About The Position

The Retail Supervisor assists the management team with the store’s daily operations and supervises and leads retail associates. The role works on a rotational assignment supervising various retail categories and ensures excellent service to customers and donors. The supervisor may perform Sales Associate work as needed and maintains orderly store operations when the Manager and Assistant are absent. The position includes assigning, guiding, coaching, and training employees; scheduling and directing work; monitoring performance and productivity; resolving workplace issues; preparing reports; and planning and monitoring projects. It also involves maintaining a clean work environment, following safe work practices, reporting potential hazards or accidents, and providing internal and external customer service. Supervisory duties are carried out in accordance with Goodwill policies and applicable laws, including interviewing, hiring, training, rewarding or disciplining employees, addressing complaints, and partnering with People Relations when appropriate. The role requires a flexible schedule and work in a retail environment where noise is common. Physical duties include lifting and carrying 30–40 pounds, standing for long periods, frequent bending and reaching, climbing ladders, and traveling across stairs, ramps, and uneven terrain.

Requirements

High school graduation or equivalent is listed as not required.
Two years of retail experience with Point of Sale (POS) systems.
Two years of customer service or retail experience.
Proficient knowledge of Microsoft Office, including Excel, Word, Outlook, and Teams.
Ability to learn new technology and software related to the job.
Ability to lift and carry 30–40 pounds; stand for long periods; frequently bend, kneel, reach, stoop, squat, and push; climb ladders; and travel across stairs, ramps, and uneven terrain.
Ability to operate computer systems and communicate effectively verbally and in writing, including with people who have limited English skills.
Reliable attendance.
Organizing, sorting, categorizing, counting, adding, and subtracting abilities; problem-solving, communication, time-management, and prioritization skills.

Nice To Haves

One year of supervisory experience preferred.

Responsibilities

Assign, guide, coach, and train employees while performing Sales Associate work as needed.
Schedule and assign employees to meet retail operational requirements.
Set expectations, provide instruction and coaching, and identify training needs.
Maintain orderly store operations in the absence of the Manager and Assistant.
Address workplace issues that affect employee performance and productivity.
Ensure excellent customer service for customers and donors.
Collect, document, and summarize information to prepare reports.
Plan, organize, and monitor assignments to complete projects.
Follow up with employees on work results to promote productivity.
Provide excellent internal and external customer service.
Maintain a clean work environment.
Demonstrate safe work practices and report potential hazards or accidents.
Accomplish related duties as needed and perform other duties as assigned.
Interview, hire, train, direct, and monitor employees; reward or discipline employees; address complaints and resolve problems; and partner with People Relations as appropriate.

Benefits

Health plan with medical, dental, vision, and prescription coverage.
Employer-paid life, accidental death and dismemberment, and long-term disability insurance for salaried employees.
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
Flexible Spending Accounts (FSA) Plan.
Roth and 403(b) Retirement Savings Plan program.
Paid vacation, nine holidays, and sick time.
Limited paid time off for jury duty and bereavement leave.
Employee discounts.
Employee referral bonus.
Employee Assistance Program (EAP).
Mentorship Program.
Career advancement opportunities.
Paid job training.