Maintenance Supervisor - Seattle

Thrive Communities • Seattle, WA

4d • Onsite

About The Position

The Maintenance Supervisor oversees and leads maintenance team members while also performing hands-on maintenance tasks, including unit turns, work orders, appliance repairs, and preventative maintenance. The role partners with leasing staff and managers to support effective communication and organization, maintains the property’s grounds and appearance, and coordinates vendors to ensure quality service. The supervisor manages supply inventory and purchases, works within the property budget, and seeks approval for work that would exceed it.

The position includes conducting monthly safety meetings and handling OSHA/SDS safety and reporting requirements. It also requires emergency on-call availability and responding to after-hours emergencies as needed. The role is full-time and in person, based at supported properties in Seattle, with a Monday–Friday schedule from 8 a.m. to 5 p.m.; after-hours and weekend work may be required. The supervisor is expected to provide strong customer service to residents and contribute to a positive team culture.

This job involves extensive physical activity at properties, including walking units and grounds, climbing stairs, and navigating uneven surfaces or construction zones. Work is primarily indoors but also takes place outdoors in all weather conditions. Occasional lifting, pushing, or pulling of up to 150 pounds is required, with frequent handling of 25–75 pounds. Candidates must be able to commute to supported locations and be physically present onsite during normal business hours.

Requirements

• At least 3 years of property management experience or equivalent experience demonstrating proficiency.
• At least 6 months of supervisor experience and demonstrated strong leadership skills.
• Proficiency in unit turns and appliance repair.
• Strong understanding of OSHA guidelines, accident prevention measures, and personal protective equipment.
• Basic computer skills, including the ability to enter data and notes in English into software programs.
• Must supply own tools.
• Ability to respond to after-hours emergencies as needed.
• Ability to operate a vehicle on the premises; a valid driver’s license and automobile insurance coverage are required.
• Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
• Ability to provide accurate and timely service, manage competing deadlines, and work under pressure.
• Understanding of basic property budget functions and industry terminology.
• Ability to work in a fast-paced, customer-service-oriented environment; de-escalate conflict and remain calm and courteous.
• Ability to communicate effectively and respectfully with residents, vendors, coworkers, subordinates, home office departments, ownership, and leadership, including with cultural awareness and equity.
• Ability to work as part of a team, delegate effectively, and work independently; accept feedback and follow direction productively.
• Strong problem-solving, time-management, organizational, and prioritization skills.
• Ability to be physically present onsite at supported properties during normal business hours and commute to locations where needed.
• Ability to stand, walk, crawl, bend, stoop, or sit as required; walk properties and units, including stairs, uneven surfaces, or construction zones.
• Ability to lift, move, push, or pull up to 150 pounds occasionally and 25–75 pounds frequently.
• Ability to work indoors and outdoors in all weather conditions.

Nice To Haves

• Prior experience with Yardi or another software system for unit turns and work order tracking.
• Prior experience with warranty work.
• A driver’s license may be required for operating a golf cart on the property.

Responsibilities

• Oversee and lead maintenance team members.
• Perform maintenance tasks, including unit turns and work orders.
• Coordinate with leasing staff and managers to ensure effective communication and organization.
• Conduct monthly safety meetings and manage OSHA/SDS safety and reporting requirements.
• Schedule and perform preventative maintenance.
• Maintain the grounds and professional appearance of the property.
• Manage landscapers, pest control providers, and other physical-asset vendors to ensure quality service.
• Maintain adequate supplies and make purchases within the budget.
• Manage tasks within budget or seek approval for work that exceeds the budget.
• Participate in the emergency on-call rotation and respond to after-hours emergencies as needed.
• Provide excellent customer service and strive to exceed residents’ expectations.
• Contribute to a positive team culture and a happy resident base.
• Perform additional duties as requested by the direct manager, Community Manager, or a Regional team member.

Benefits

• 34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
• Employer-matched 401(k) retirement plan.
• Bonus potential.
• Renewal commission eligibility.
• $0-premium medical, dental, and vision insurance effective the first day of the month following the start date.
• Fully covered long-term disability insurance.
• Fully covered life insurance, with supplemental life insurance options.
• 24/7 Employee Assistance Program (EAP).
• Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
• Pet insurance discounts.
• Parking and transit commuter benefits.
• Annual professional development reimbursement.
• Training opportunities and career progression and growth plans.
• Company-wide parties and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed