Production Print Center Specialist - Southfield MI

Applied Innovation•Southfield, MI

8d•Onsite

About The Position

Applied Innovation is seeking a self-directed, detail-oriented individual to support the day-to-day operations of a client site in an entry-level role. The position is based in Southfield, Michigan, and is scheduled Monday through Friday, 7:30 a.m. to 4 p.m., with no weekends. The specialist manages the site's print center and printer fleet, supports production and delivery needs, coordinates with client IT and Applied Innovation teams, and maintains operational records and service standards. Background clearance and client clearance requirements, including flu vaccination, are required.

Requirements

Excellent customer service skills.
Dependable, professional, organized, and detail-oriented.
Ability to perform multiple tasks simultaneously.
Proficiency with Microsoft Office tools, including Outlook, Excel, and Word.
Background clearance and client clearance, including flu vaccination.

Nice To Haves

Demonstrated understanding of printing technologies.
Working knowledge of machines and tools, including their designs and uses.

Responsibilities

Develop, implement, and manage site operations printing needs.
Operate high-volume production print equipment and office print production equipment.
Complete print production, delivery, and output requirements for the Print Center.
Create documents.
Maintain on-site inventory of parts and supplies.
Provide first response and first-level triage for the printer fleet.
Replenish supplies.
Manage hot-swap devices.
Coordinate and assist with equipment moves and installations.
Liaise with client IT.
Serve as the central contact for the Applied Innovation Customer Loyalty Center and Service Department.
Establish best practices and Standard Operating Procedures.
Maintain daily logs.
Complete reporting.
Understand and adhere to contractual Service Level Agreements.
Perform other duties as assigned.