Production Platform Support Manager - Capital Markets

Sumitomo Mitsui Banking Corporation•New York, NY

6d•$170,000 - $227,000•Hybrid

About The Position

SMBC Group is seeking an experienced Production Platform Support Manager to lead reliability, scalability, performance, and operational excellence for high-volume electronic trading and middle- and back-office platforms. The role combines SRE leadership with hands-on production support engineering, automation, observability, incident, change, release, and problem management, business continuity planning, and knowledge of front-to-back trading systems. The successful candidate will bring experience supporting low-latency, highly available electronic trading and middle- and back-office platforms, with an understanding of trading applications, market connectivity, order management, execution, and real-time data processing. The manager will lead and develop a team of SREs and production engineers, set reliability and operational standards, and own the stability of critical trading platforms. Responsibilities span production support, monitoring and capacity management, deployment and release support, incident remediation, audit and compliance support, and disaster recovery and business continuity activities. The role partners with technology and business stakeholders and teams across applications, infrastructure, networking, databases, trading, and middle- and back-office technology. The position follows SMBC’s hybrid workforce model, combining work from home and an SMBC office. Employees must live within a reasonable commuting distance of their office location; the specific hybrid schedule is discussed during interviews. The anticipated salary range is $170,000–$227,000, based on qualifications, experience, geography, and market factors. The role may also be eligible for an annual discretionary incentive award. SMBC offers a competitive portfolio of benefits.

Requirements

12+ years of experience in application support or production operations in financial services, including 5+ years in a management role.
Experience building and managing teams locally or remotely.
Experience with business continuity planning activities and building a disaster recovery environment.
Experience with FIX protocol, OMS/EMS, market data, exchange connectivity, or algorithmic trading.
Experience with low-latency trading architecture.
Experience with Kafka, Oracle, MSSQL, MongoDB (written as “MangoDB” in the posting), or similar technologies.
Experience with Kubernetes and containerized workloads.
Experience with cloud networking and infrastructure.
Experience with eG, Prometheus, Grafana, LogicMonitor, Geneos/ITRS, Splunk, or similar monitoring platforms.
Experience implementing SRE practices in large enterprise environments.

Responsibilities

Build, lead, and mentor a team of SREs and production engineers supporting electronic trading and middle- and back-office platforms.
Establish SRE standards, operational procedures, engineering practices, and reliability objectives.
Define and manage SLIs, SLOs, SLAs, error budgets, availability, latency, and capacity targets.
Promote automation, ownership, continuous improvement, and operational excellence.
Ensure appropriate support coverage, including participation in a 24x7 support model based on business requirements.
Partner with senior technology and business stakeholders to establish operational priorities and strategic platform roadmaps.
Manage staffing, performance reviews, career development, succession planning, and team growth initiatives.
Lead or contribute to major-incident postmortems to improve system resilience.
Own reliability and production stability for critical trading, middle-, and back-office applications.
Maintain and improve support documentation, runbooks, and knowledge bases for consistency and audit readiness.
Partner with application, infrastructure, network, database, trading, and middle- and back-office technology teams to eliminate systemic reliability issues.
Own execution and support of releases, changes, deployments, production releases, and vendor upgrades.
Support IAM, compliance, and audit activities.
Drive root-cause analysis and long-term remediation of recurring production issues.
Establish proactive monitoring, alerting, observability, and capacity-management practices across supported platforms.
Define operational KPIs and service-health metrics and provide regular reporting to technology leadership and business stakeholders.
Lead disaster-recovery testing, failover exercises, and business-continuity planning activities.