Production Platform Support Manager - Capital Markets

SMBC • New York City, NY

5d • Hybrid

About The Position

SMBC Group is seeking an experienced Production Platform Support Manager to lead reliability, scalability, performance, and operational excellence for high-volume electronic trading and middle- and back-office platforms. The role combines SRE leadership with hands-on production support engineering across automation, observability, incident, change, release, and problem management, business continuity planning, and front-to-back trading systems.

The manager will lead and mentor SREs and production engineers, establish reliability objectives and operational standards, and own production stability for critical trading platforms. Supported systems include order and execution management systems, market data platforms, FIX gateways and exchange connectivity, pre-trade risk systems, algorithmic trading platforms, and trade capture and post-trade systems. The role partners with technology and business stakeholders to establish priorities and roadmaps, ensures appropriate support coverage—including participation in a 24x7 support model based on business requirements—and leads reliability improvements, major incident reviews, and disaster recovery activities.

The position is part of SMBC’s hybrid workforce model, with employees working from home and an SMBC office. Employees must live within a reasonable commuting distance of their office location; the specific hybrid schedule will be discussed during interviews. The anticipated salary range is $170,000–$227,000, with possible eligibility for an annual discretionary incentive award. SMBC also offers a competitive portfolio of employee benefits.

Requirements

• 12 or more years of experience in application support or production operations in financial services.
• At least 5 years of experience in a management role.
• Experience building teams and managing locally or remotely.
• Experience with business continuity planning activities and building a disaster recovery environment.
• Experience with FIX protocol, OMS/EMS, market data, exchange connectivity, or algorithmic trading.
• Experience with low-latency trading architecture.
• Experience with Kafka, Oracle, MSSQL, MongoDB, or similar technologies.
• Experience with Kubernetes and containerized workloads.
• Experience with cloud networking and infrastructure.
• Experience with eG, Prometheus, Grafana, LogicMonitor, Geneos/ITRS, Splunk, or similar monitoring platforms.
• Experience implementing SRE practices in large enterprise environments.

Responsibilities

• Build, lead, and mentor a team of SREs and production engineers supporting electronic trading and middle- and back-office platforms.
• Establish SRE standards, operational procedures, engineering practices, and reliability objectives.
• Define and manage SLIs, SLOs, SLAs, error budgets, availability, latency, and capacity targets.
• Foster automation, ownership, continuous improvement, and operational excellence.
• Ensure appropriate support coverage, including participation in a 24x7 support model based on business requirements.
• Partner with senior technology and business stakeholders to establish operational priorities and strategic platform roadmaps.
• Manage staffing, performance reviews, career development, succession planning, and team growth initiatives.
• Lead or contribute to major incident postmortems to improve system resilience.
• Own reliability and production stability for critical trading, middle-office, and back-office applications.
• Ensure high availability during market hours, economic events, and periods of extreme market volatility.
• Maintain and improve support documentation, runbooks, and knowledge bases for consistency and audit readiness.
• Partner with application, infrastructure, network, database, trading, and middle- and back-office technology teams to address systemic reliability issues.
• Own the execution and support of releases, changes, deployments, production releases, and vendor upgrades.
• Support IAM, compliance, and audit activities.
• Drive root cause analysis and long-term remediation of recurring production issues.
• Establish proactive monitoring, alerting, observability, and capacity management practices across supported platforms.
• Define operational KPIs and service health metrics, and provide regular reporting to technology leadership and business stakeholders.
• Lead disaster recovery testing, failover exercises, and business continuity planning activities.

Benefits

• Competitive portfolio of employee benefits.
• Potential eligibility for an annual discretionary incentive award.
• Hybrid work model that provides an opportunity to work from home and from an SMBC office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed