Production Manager (Mandeville, LA)

Goodwill Industries Of Southeastern Louisiana•Mandeville, LA

11h

About The Position

The Production Manager oversees and drives the store’s daily donation and production operations to meet or exceed budget while complying with company standards, policies, and procedures. The role leads the backroom production team to move donations efficiently from the donation door to the sales floor, converting donations into revenue while maintaining a safe, clean, and organized work environment. Production goals include a minimum of 110 garments per hour and a minimum quality standard of 90%. The manager also supports the Store Manager in achieving sales goals and developing production employees.

Requirements

High school diploma or GED and at least one year of supervisory experience, or an equivalent combination of education and experience.
Ability to interact professionally and productively with a diverse array of people.
Ability to market Goodwill and explain its mission to the public.
Ability to establish effective working relationships with production personnel and motivate them to perform well.
Ability to conduct ongoing training and development of production employees.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for prolonged periods and frequently bend, squat, and stretch.
Ability to work in a fast-paced environment with occasional periods of high volume.
Knowledge of brands and the value of clothing, furniture, and household items.
Reliable transportation; ability to pass an MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration, and a current vehicle inspection sticker.
Proficiency with computer skills, including Microsoft Office, Outlook, Word, Excel, Power BI, and other programs.
Ability to read, write, and communicate clearly in English.

Nice To Haves

Leadership, team-building, mentoring, and/or training experience.
Background leading teams in retail sales, production, manufacturing, or assembly.

Responsibilities

Supervise production employees to meet daily production goals and quality standards.
Set up and maintain backroom workflows to maximize production.
Ensure donations are processed to maximize sales and minimize waste; monitor waste and prevent sellable merchandise from being discarded.
Conduct merchandise quality checks before items reach the sales floor and textile rack checks to verify reported piece counts.
Monitor backroom supply levels and assist with ordering supplies.
Communicate daily needs with the transportation department and District Managers.
Ensure donations are processed promptly from the donation door to the sales floor.
Maintain safe and appropriate backroom conditions and ensure compliance with personnel and safety policies and procedures.
Write and post schedules that meet production goals, and assist with employee scheduling to provide adequate operational coverage.
In emergencies, use the cash register to total sales and accept payments, and authorize merchandise-related voids, returns, exchanges, and credits.
Ensure production employees have the materials needed to meet their goals.
Assist the Store Manager with sales goals and contingency plans when goals are not being met.
Assist the Store Manager with corrective coaching, training, and employee development; document these activities.
Create a productive work environment by multitasking and adapting to unforeseen opportunities affecting production goals.
Perform production personnel duties, including receiving donations, sorting, hanging, and pricing merchandise, and cleaning the store.
Keep the store clean and hazard-free by vacuuming, mopping, dusting, sweeping, emptying trash, and cleaning bathrooms.
Perform other related duties as assigned by management.