Production Manager (Denham Springs, LA)
About The Position
The Production Manager oversees and drives the store’s daily donation and production operation to meet or exceed budget while following company standards, policies, and procedures. The role leads the backroom production team, moving donations from the donation door to the sales floor efficiently and converting donations into revenue while maintaining a safe, clean, and organized work environment. The manager supervises production employees and supports their scheduling, training, coaching, and development. The position also handles production workflow and quality checks, monitors waste and supply levels, coordinates daily needs with transportation and District Managers, and assists the Store Manager with sales goals and contingency plans. The role performs production and general store duties as needed, including donation receiving, sorting, hanging, pricing, cleaning, and—in emergencies—limited cash-register transactions.
Requirements
- High school diploma or GED and at least one year of supervisory experience, or an equivalent combination of education and experience.
- Ability to interact professionally and productively with a diverse range of people.
- Ability to market Goodwill and explain its mission to the public.
- Ability to establish effective working relationships with production personnel and motivate them to perform well.
- Ability to conduct ongoing training and development of production employees.
- Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally work long hours.
- Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
- Ability to stand and walk for extended periods and frequently bend, squat, and stretch.
- Ability to work in a fast-paced environment, including occasional high-volume periods.
- Knowledge of brands and the value of clothing, furniture, and household items.
- Reliable transportation; ability to pass an MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration, and current vehicle inspection sticker.
- Proficiency with Microsoft Office, Outlook, Word, Excel, Power BI, and other computer programs.
- Ability to read, write, and communicate clearly in English.
Nice To Haves
- Leadership, team-building, mentoring, and/or training experience.
- Experience leading teams in retail sales, production, manufacturing, or assembly.
Responsibilities
- Supervise production employees to meet daily goals of at least 110 garments per hour with a minimum quality standard of 90%.
- Set up and maintain backroom workflow to maximize production.
- Ensure donations are processed to maximize sales and minimize waste.
- Monitor waste output and prevent sellable merchandise from being discarded.
- Conduct quality checks on merchandise before it reaches the sales floor.
- Conduct textile rack checks to verify reported piece counts.
- Monitor backroom supply levels and assist with ordering supplies.
- Communicate daily needs with the transportation department and District Managers.
- Ensure donations move expediently from the donation door to the sales floor.
- Maintain safe and appropriate backroom conditions.
- Write and post schedules that support production goals.
- Observe and ensure compliance with personnel and safety policies and procedures.
- In emergencies, use the cash register to total sales and handle payment, voids, returns, exchanges, and merchandise credits.
- Ensure production employees have the materials needed to meet production goals.
- Assist the Store Manager in achieving or exceeding sales goals and implementing contingency plans when goals are not being met.
- Assist with corrective coaching and the training and development of production employees, documenting these activities.
- Create a work environment conducive to meeting goals by multitasking and adapting to unforeseen production needs.
- Assist with employee scheduling to provide adequate store coverage and process donations on the day they are received.
- Perform production staff duties, including donation receiving, sorting, hanging, pricing merchandise, and cleaning.
- Keep the store clean and hazard-free by vacuuming, mopping, dusting, sweeping, emptying trash, and cleaning bathrooms.
- Perform other related duties as assigned by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
