Production Manager (Covington, LA)

Goodwill Industries Of Southeastern Louisiana•Covington, LA

4h•Onsite

About The Position

The Production Manager oversees and drives the store’s daily donation and production operations, ensuring they meet or exceed budget and comply with company standards, policies, and procedures. The role leads the backroom production team and ensures donations move expediently from the donation door to the sales floor. It is responsible for converting donations into revenue while maintaining a safe, clean, and organized working environment. The manager supervises and develops production employees, sets up and maintains efficient backroom workflows, monitors merchandise quality and waste, and ensures employees have the supplies and materials needed to meet production goals. The role also supports the Store Manager with sales goals, scheduling, coaching, and contingency planning. It performs production duties as needed, including donation receiving, sorting, hanging, pricing, and store cleaning.

Requirements

High school diploma or GED and at least one year of supervisory experience, or an equivalent combination of education and experience.
Ability to interact professionally and productively with a diverse range of people.
Ability to represent Goodwill and explain its mission to the public.
Ability to establish and maintain effective working relationships with production personnel and motivate them to perform well.
Ability to conduct ongoing employee training and development.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for extended periods and frequently bend, squat, and stretch.
Ability to work in a fast-paced environment with occasional high-volume periods.
Knowledge of brands and the value of clothing, furniture, and household items.
Reliable transportation and ability to pass an MVR check; must provide a valid driver's license, liability insurance, vehicle registration, and current vehicle inspection sticker.
Proficiency with Microsoft Office, Outlook, Word, Excel, Power BI, and other computer programs.
Ability to read, write, and communicate clearly in English.

Nice To Haves

Leadership, team-building, mentoring, and/or training experience.
Experience leading teams in retail sales, production, manufacturing, or assembly.

Responsibilities

Supervise production employees to meet daily production goals of at least 110 garments per hour with a minimum quality standard of 90%.
Set up and maintain backroom workflows to maximize production.
Ensure donations are processed to maximize sales and minimize waste.
Monitor waste output and prevent sellable merchandise from being discarded.
Conduct quality checks on merchandise before it reaches the sales floor.
Conduct textile rack checks to verify reported piece counts.
Monitor backroom supply levels and assist with ordering supplies.
Communicate daily needs with the transportation department and District Managers.
Ensure donations are processed promptly from the donation door to the sales floor.
Maintain safe and appropriate conditions in backroom areas and observe compliance with personnel and safety policies and procedures.
Write and post schedules that support production goals and adequate operational coverage.
Use the cash register in emergencies to process sales, payments, voids, returns, exchanges, and merchandise credits.
Ensure production employees have the materials needed to meet their goals.
Assist the Store Manager in achieving or exceeding sales goals and implementing contingency plans when goals are not being met.
Assist the Store Manager with corrective coaching, training, and employee development, and document these activities.
Create a work environment conducive to meeting goals by multitasking and adapting to unforeseen opportunities affecting production.
Perform the duties of store production personnel, including receiving donations, sorting, hanging, pricing merchandise, and cleaning.
Keep the store clean and hazard-free by vacuuming, mopping, dusting, sweeping, emptying trash, and cleaning bathrooms.
Perform other related duties as assigned by management.