Production Manager (Chalmette, LA)

Goodwill Industries Of Southeastern Louisiana•Chalmette, LA

9h•Onsite

About The Position

The Production Manager oversees and drives the store’s daily donation and production operation to meet or exceed budget while complying with company standards, policies, and procedures. The role leads the backroom production team, moving donations efficiently from the donation door to the sales floor and converting them into revenue while maintaining a safe, clean, and organized working environment. The manager supervises and develops production employees, sets up and maintains backroom workflow, monitors merchandise quality and waste, and supports store sales goals. The position also performs production and general store duties as needed, including receiving and sorting donations, pricing merchandise, cleaning, and assisting customers with register transactions in emergencies.

Requirements

High school diploma or GED and at least one year of supervisory experience, or an equivalent combination of education and experience.
Ability to interact professionally and productively with a diverse range of people.
Ability to represent Goodwill and explain its mission to the public.
Ability to establish effective working relationships with production personnel and motivate them to perform well.
Ability to conduct ongoing employee training and development.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements such as buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for prolonged periods and frequently bend, squat, and stretch.
Ability to function in a fast-paced work environment with occasional high-volume periods.
Knowledge of brands and the value of clothing, furniture, and household items.
Reliable transportation and ability to pass an MVR check; must provide proof of a valid driver’s license, liability insurance, vehicle registration, and current vehicle inspection sticker.
Proficiency with Microsoft Office, Outlook, Word, Excel, Power BI, and other programs.
Ability to read, write, and communicate clearly in English.

Nice To Haves

Leadership, team-building, mentoring, and/or training experience.
Experience leading teams in retail sales, production, manufacturing, or assembly.

Responsibilities

Supervise production employees to meet daily production goals of at least 110 garments per hour with a minimum quality standard of 90%.
Set up and maintain backroom workflow to maximize production.
Ensure donations are processed to maximize sales and minimize waste, and monitor waste output so sellable merchandise is not discarded.
Conduct quality checks on merchandise before it reaches the sales floor and check textile racks for accurate piece counts.
Monitor backroom supply levels and assist with ordering supplies.
Communicate daily needs with the transportation department and District Managers.
Ensure donations are processed promptly from the donation door to the sales floor.
Maintain safe and appropriate backroom conditions and ensure compliance with personnel and safety policies and procedures.
Write and post schedules that support production goals; assist with employee scheduling to provide adequate operational coverage and process donations on the day they are received.
Ensure production employees have the materials needed to meet production goals.
Assist the Store Manager with achieving or exceeding sales goals and implementing contingency plans when goals are not being met.
Assist the Store Manager with corrective coaching, training, and employee development, and document these activities.
Create a work environment that supports goals by multitasking and adapting to changing production needs.
Perform the duties of store production personnel, including donation receiving, sorting, hanging, pricing merchandise, and cleaning the store.
Use the cash register in emergencies to total sales and accept payment, and authorize merchandise-only voids, returns, exchanges, and credits.
Keep the store clean and hazard-free by vacuuming, mopping, dusting, sweeping, emptying trash, and cleaning bathrooms.
Perform other related duties as assigned by management.