Production Associate Softlines

Goodwill Greater Milwaukee & Chicago•North Riverside, IL

About The Position

The Production Associate Softlines contributes to the Goodwill Mission by maximizing the value of donations. The role sorts and prices received merchandise, with a focus on apparel and linens, and meets an individual production goal of 80 pieces per hour. The associate supports donor and customer satisfaction through professional, courteous service and helps maintain a clean, friendly, and safe store environment. The associate evaluates merchandise quality and value, follows pricing and product-safety guidelines, and communicates product, supply, and process concerns to store management. The role may also involve retrieving product, removing salvage, disposing of garbage, breaking down boxes, and operating equipment safely.

Requirements

Basic reading, writing, and math skills.
Ability to work a varied schedule and flexible hours.
Ability to safely move throughout the property.
Ability to stand, bend, and reach for the duration of a shift.
Ability to lift, push, and pull a minimum of 20 pounds.
Ability to grasp merchandise and visually observe merchandise.
Ability to hear and respond to the internal paging system and warning devices on custodial equipment and forklifts.

Nice To Haves

Retail or production experience preferred.

Responsibilities

Sort and price apparel and linens, accurately evaluating merchandise quality and value based on quality, trends, brands, and price guides.
Meet individual production goals of 80 pieces per hour while following quality guidelines and maximizing the value of donations.
Distinguish quality merchandise from recyclable salvage and garbage, and identify products that are not saleable under CPSC requirements.
Maintain product safety and consistently price quality merchandise according to price guidelines.
Communicate donated-product quality issues, low production inventory, supply needs, and process-improvement ideas to store management.
Use a pallet jack to retrieve product or remove salvage, dispose of garbage, and break down boxes when others are unavailable to assist.
Place products and supplies in designated areas according to store environment standards.
Provide exceptional customer service, answer questions, and alert management when customers have concerns or need additional support.
Operate equipment and machinery correctly, safely, and responsibly.
Maintain a clean, friendly, and safe environment for internal and external customers.
Smile and greet customers and donors, and represent Goodwill positively through actions and appearance.
Maintain confidentiality of sales information and accurately track personal production as directed.
Perform other duties as assigned.