Product Training Manager, Essential Dentistry

Dentsply Sirona, Inc•Charlotte, NC

3d•$90,000 - $110,000

About The Position

The Product Training Manager, Essential Dentistry is an individual contributor responsible for deploying and delivering product, technical, and workflow training that enables field and virtual commercial teams to sell, demonstrate, and support assigned portfolios. The role partners with the Vertical Training Lead, product and global partners, and marketing to align training deployment with launch priorities and field performance needs. Training is delivered virtually, in classrooms or academies, and in the field, including co-travel. The Product Trainer assesses learning effectiveness through knowledge and skill validation and field application signals, and delivers targeted interventions to address product knowledge and capability gaps. The position supports portfolio onboarding and sales education, launch enablement, training logistics, learner resource management, and continuous improvement. It includes coordinating training sessions and materials, maintaining resources in Showpad or the Sales Training Library, measuring outcomes, and sharing insights and recommended actions with the Vertical Training Lead. The preferred candidate location is Charlotte, North Carolina, and the role requires 50–75% travel.

Requirements

Bachelor’s degree in Business, Marketing, Education, or a related field.
At least 3 years of experience in product training, clinical education, sales enablement, sales, or a related commercial role.
Experience delivering product training in virtual, classroom, and field-based environments, including hands-on demonstrations and reinforcement or coaching.
Demonstrated ability to assess learning effectiveness through knowledge or skill validation and field application, and to deliver interventions that improve readiness and performance.
Strong presentation, facilitation, and communication skills.
Ability to deploy training programs consistently, including prework, live facilitation, and reinforcement, and to drive learner accountability for completion and proficiency.
Ability to confidently demonstrate products and workflows, facilitate hands-on training, and troubleshoot in a training environment; certification for all products across the vertical.
Strong organizational and project management skills, including the ability to manage multiple training initiatives simultaneously.
Data-driven mindset and experience tracking training effectiveness and learning outcomes.
Ability to work independently and collaborate cross-functionally in a fast-paced environment.
Ability to travel as required for classroom or academy training and in-field co-travel support; 50–75% travel.

Nice To Haves

Dental or medical device experience.

Responsibilities

Deliver product, technical, workflow, and sales training in virtual, classroom, academy, blended, and in-field formats, including hands-on demonstrations and applied practice.
Support new-hire onboarding and build baseline portfolio knowledge, workflow understanding, and demonstration proficiency.
Conduct in-field training and co-travel observations to reinforce learning, coach participants, and validate customer-facing skill application.
Facilitate train-the-trainer and Field Training Ambassador enablement as applicable.
Drive seller readiness through competency-based training, including workflow positioning, value propositions, product demonstrations, practice, role plays, and demo drills.
Partner with product, marketing, and clinical teams to keep training aligned with product capabilities, messaging, and roadmap priorities.
Facilitate scenario-based practice and knowledge or skill checks to validate application of portfolio messaging and workflows.
Maintain current portfolio learner resources in Showpad or the designated Sales Training Library, following access, adoption, and version-control standards.
Deploy portfolio training in alignment with launch timelines and business priorities, coordinating prework, live sessions, reinforcement, and office hours with the Vertical Training Lead.
Identify product knowledge and capability gaps through assessments, field observations, call feedback, and stakeholder input, and deliver targeted interventions.
Coordinate training audiences, schedules, prerequisites, reinforcement plans, and inputs to the rolling training calendar with the Vertical Training Lead.
Own readiness for assigned training sessions, including agendas, demo setup, materials, equipment, and logistics.
Communicate prework expectations, what learners should bring, and completion requirements using standard templates and timelines.
Serve as a portfolio contact for product training questions and route items to product, clinical, or service partners as needed.
Implement learner feedback and knowledge or skill assessment standards for courses.
Track attendance, completion, evaluation results, certification rates where applicable, and field application signals using a standardized scorecard.
Use learner results, teach-backs, and field observations to identify gaps and conduct timely refreshers, practice sessions, coaching, and follow-ups.
Provide the Vertical Training Lead with training effectiveness insights and data-informed recommendations for interventions.
Collaborate with commercial marketing, sales leadership, and product teams to align training with messaging, strategy, launches, and field needs.
Use feedback from sales representatives and leaders to refine training programs and support continuous improvement.