Essential Services Associate

Rosie's Place•Boston, MA

6d•Onsite

About The Position

Rosie’s Place seeks an Essential Services Associate to work across essential programs, including the Food Pantry, Dining Room, and Front Desk. These programs provide guests with a safe, warm, and welcoming place to receive services. The position reports to the Senior Director of Emergency Services and requires flexibility to work in different departments and roles as assigned. This is a full-time, onsite, non-exempt position paying $25 per hour. Sunday hours are paid at an additional $2 per hour under the shift differential policy. The role requires a commitment of at least six months. Employees must follow the organization’s public health safety protocols and be up to date with yearly vaccinations; exemption requests are considered. Rosie’s Place is a multi-service community center serving poor and homeless women through meals, shelter, support, housing, and education services. Its mission is to provide a safe and nurturing environment that helps women maintain dignity, seek opportunity, and find security.

Requirements

Strong commitment to social justice and the mission of Rosie’s Place.
Ability to work independently in a fast-paced environment.
Willingness to learn new skills and act as a team player.
Ability to work in a multicultural setting with people of diverse backgrounds, traditions, customs, and personalities.
Strong customer service mindset and an effective, diplomatic, and supportive communication style.
Well-organized.
Ability to use computers and other office equipment.
Physical ability to safely lift 50 pounds, reach, bend, stoop, move repetitively, and stand for long periods.
Commitment to Rosie’s Place for at least six months.
Ability to work onsite during the work week.
Must be up to date with yearly vaccinations; exemption requests are considered.

Nice To Haves

Experience working in human services, customer service, or food service.
Ability to speak Haitian Creole, Spanish, Cantonese, or Mandarin in addition to English.

Responsibilities

Sort, pack, and distribute food in the Food Pantry; use a computer database to check in guests and verify identities; stock shelves; and clean and sanitize pantry spaces.
Prepare and serve meals in the Dining Room; stock food and supplies; and clean and sanitize the kitchen and guest tables and chairs.
In the Front Lobby, log guest names, answer the phone and front door, sort and distribute mail, assist guests with daily essential needs, and oversee use of guest telephones, computers, laundry, and showers.
Respond to questions and concerns in a dignified and respectful manner.
Intervene in guests’ crises and emergencies in a dignified and respectful manner.
Work flexibly in different essential service departments and roles as assigned.
Perform additional duties as assigned by the Senior Director of Emergency Services or the manager of the essential service program.
Engage regularly with staff, guests, and volunteers while working onsite.