Essential Services Associate

Rosie's Place Inc•Boston, MA

7d•Onsite

About The Position

Rosie’s Place is seeking an Essential Services Worker to fill shifts across its Food Pantry, Dining Room, and Front Desk programs. These programs provide guests with a safe, warm, and welcoming place to receive services. The position reports to the Senior Director of Emergency Services and works onsite at Rosie’s Place, engaging regularly with staff, guests, and volunteers. The role requires flexibility to work in different departments and perform varied duties as assigned. Rosie’s Place is a multi-service community center founded in 1974 as the first women’s shelter in the United States. Its mission is to provide a safe and nurturing environment where poor and homeless women can maintain dignity, seek opportunity, and find security. The organization offers meals, shelter, support, housing, and education services, and does not accept city, state, or federal funding. This is a full-time, non-exempt position paying $25 per hour. The regular schedule is Sunday, 9:00 a.m.–5:00 p.m., and Monday through Thursday, 11:00 a.m.–7:00 p.m. Weekend hours are compensated with an additional $2 per hour on Saturdays and Sundays under Rosie’s Place’s shift differential policy. Employees must follow the organization’s public-health safety protocols, including being up to date with yearly vaccinations; exemption requests are considered.

Requirements

Strong commitment to social justice and the mission of Rosie’s Place.
Ability to work independently in a fast-paced environment.
Willingness to learn new skills and act as a team player.
Ability to work in a multicultural setting with people of diverse backgrounds, traditions, customs, and personalities.
Strong customer-service mindset and an effective, diplomatic, supportive communication style.
Strong organizational skills.
Ability to use computers and other office equipment.
Ability to safely lift 50 pounds, reach, bend, stoop, move repetitively, and stand for long periods.
Commitment to Rosie’s Place for at least six months.
Must work onsite and follow public-health safety protocols, including being up to date with yearly vaccinations; exemption requests are considered.

Nice To Haves

Experience in human services, customer service, or food service.
Ability to speak Haitian Creole, Spanish, Cantonese, or Mandarin in addition to English.

Responsibilities

Work in the Food Pantry, including sorting, packing, and distributing food; checking guests in and verifying identities using a computer database; stocking shelves; and cleaning and sanitizing the pantry.
Work in the Dining Room, including preparing and serving meals; stocking food and supplies; and cleaning and sanitizing the kitchen and guest tables and chairs.
Work in the Front Lobby, including logging guest names, answering the phone and front door, sorting and distributing mail, assisting guests with daily essential needs, and overseeing guest use of telephone, computer, laundry, and shower facilities.
Respond to questions and concerns in a dignified and respectful manner.
Intervene in guests’ crises and emergencies in a dignified and respectful manner.
Work flexibly in the department and role assigned.
Perform additional duties assigned by the Senior Director of Emergency Services or the manager of the essential service program where assigned.