Product Trainer - Associate

iCapital•Salt Lake City, UT

5d•$75,000 - $90,000•Hybrid

About The Position

iCapital is hiring an Associate Product Trainer to support product adoption and utilization by educating customers, partners, and employees. The role collaborates with Sales Leadership, Product Management, Product Marketing, and technical subject matter experts to demonstrate how software features and functionality address business needs. The team's goal is to increase product utilization through education about iCapital software and its business applications. The trainer coordinates and delivers onsite and virtual sessions; develops and maintains training programs and materials; creates and records product education content; and maintains that content in the Learning Management System (LMS). The role translates technical concepts into clear language, partners with Sales and Product Management to identify training needs and schedule sessions, monitors participant progress, and measures training effectiveness, product utilization, and end-user satisfaction. The position may require travel of up to 10% to support sales and marketing initiatives. The role is based in either the greater Des Moines, Iowa, area or the greater Salt Lake City, Utah, area. Employees work in the office Monday through Thursday and may work remotely on Friday.

Requirements

At least 3 years of corporate adult training experience, including proprietary software application training, instructional design for software applications, technical training, and adult learning theories and practices.
Experience working in the annuities or life insurance industry.
Strong verbal and written communication, training, presentation, and public-speaking skills.
Experience delivering onsite and web-based training in ILT and vILT environments to individuals and groups with varying computer skills and educational levels.
Strong computer and software skills, including experience with virtual training and collaboration tools and LMS administration and maintenance.
Strong analytical and problem-solving skills, including the ability to understand requirements quickly, identify issues during software training, and develop timely solutions through education and training materials.
Strong work ethic and commitment to quality, with a disciplined, organized, and methodical approach to projects and tasks and strong attention to detail.
Ability to work independently or collaboratively within a team.
Ability to teach targeted skills and commitment to supporting participant success.
Willingness and ability to travel for business purposes up to 10%.

Responsibilities

Coordinate and deliver structured, high-quality instructor-led onsite and virtual training for customers, partners, and employees.
Develop, update, and maintain job- and product-specific training modules, programs, courses, certification materials, and curricula aligned with audience needs, business priorities, product lines, and current management strategies.
Design, develop, and record product education content, including video and technical training materials, and maintain training content within the LMS.
Communicate product functionality and translate complex technical concepts into clear, understandable terms, adapting information and materials to support sales efforts and varying end-user needs.
Partner with Sales and Product Management to identify ongoing training needs, coordinate schedules, and develop and deliver regularly scheduled training sessions.
Monitor and document participant progress, skill levels, and competencies through observation and assessments; identify opportunities to improve training programs and workforce processes.
Establish evaluation methods and KPIs to measure training effectiveness, product utilization, and end-user satisfaction.
Serve as a central point of contact for training needs and identify opportunities to enhance training programs and processes.
Support sales and marketing initiatives through business travel, potentially up to 10% of the time.