Product Trainer

Bloomberg Industry Group • Arlington, VA

5d

About The Position

The Product Trainer designs and delivers customer training programs to drive adoption, proficiency, and utilization of Bloomberg Industry Group software and research products. The role manages customer training requests and develops onboarding programs, webinars, product demonstrations, and customer-facing learning resources. It measures training effectiveness and supports customer education and adoption strategies.

The trainer works with Product Management to keep content aligned with product functionality and releases, and partners with Client Support, Customer Success, Sales, and Professional Services to identify education opportunities. The role also represents Bloomberg Industry Group at customer-facing events and serves as a subject matter expert on its products and customer workflows.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• At least 5 years of experience supporting, implementing, training, or enabling enterprise software or research products.
• Demonstrated experience designing and delivering customer training programs for technical or SaaS products.
• Exceptional presentation, facilitation, and public speaking skills.
• Experience delivering virtual instructor-led training, webinars, and in-person training sessions.
• Strong understanding of adult learning principles and instructional design best practices.
• Excellent written and verbal communication skills.
• Strong knowledge of Bloomberg Industry Group products and customer workflows, or the ability to rapidly develop product expertise.
• Ability to manage multiple training initiatives while maintaining high-quality customer experiences.

Nice To Haves

• Experience using learning management systems (LMS), webinar platforms, or digital learning tools.

Responsibilities

• Manage customer training requests across Bloomberg Industry Group software and research products.
• Design, develop, and deliver instructor-led virtual and onsite customer training sessions.
• Plan and facilitate recurring webinars on product capabilities, new features, best practices, and industry trends.
• Conduct customer onboarding sessions to accelerate product adoption and user proficiency.
• Deliver customized product demonstrations tailored to customer business needs and workflows.
• Develop, maintain, and improve customer-facing training materials, user guides, videos, job aids, and other learning resources.
• Collaborate with Product Management to ensure training content reflects current product functionality and upcoming releases.
• Partner with Client Support, Customer Success, Sales, and Professional Services to identify customer education opportunities and improve adoption strategies.
• Gather and analyze customer feedback to enhance training content, delivery methods, and learning outcomes.
• Measure training effectiveness using participant feedback, adoption metrics, and customer engagement data.
• Represent Bloomberg Industry Group at customer webinars, conferences, product launches, and other customer-facing events.
• Serve as a subject matter expert on Bloomberg Industry Group products and customer workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level