Product Trainer - Associate

iCapital•Des Moines, IA

4d•Hybrid

About The Position

iCapital is hiring an Associate Product Trainer to support product adoption and utilization by educating customers, partners, and employees. The role works with Sales Leadership, Product Management, Product Marketing, and technical subject matter experts to show how software features and functionality address business needs. The team aims to increase product utilization through education about iCapital’s software and its applications to business needs. The Associate Product Trainer coordinates and delivers instructor-led training onsite and virtually; develops and maintains training modules, programs, courses, certification materials, and curricula; and designs and records product education content, including video and technical materials. The role also maintains training content in the Learning Management System (LMS), translates complex technical concepts into clear language, and partners with Sales and Product Management to identify training needs and schedule regular sessions. It tracks participant progress and competencies, evaluates training effectiveness and product utilization using defined methods and KPIs, and identifies improvements to training programs and processes. The role may travel up to 10% to support sales and marketing initiatives. The position is based in either the greater Des Moines, Iowa area or the greater Salt Lake City, Utah area. Employees work in the office Monday through Thursday and may work remotely on Friday.

Requirements

At least 3 years of corporate adult training experience, including proprietary software application training, instructional design for software applications, technical training, and adult learning theories and practices.
Experience working in the annuities or life insurance industry.
Strong verbal and written communication, training, presentation, and public-speaking skills.
Experience delivering onsite and web-based training in instructor-led training (ILT) and virtual instructor-led training (vILT) environments to individuals and groups with varying computer skills and educational levels.
Strong computer and software skills, including experience with virtual training and collaboration tools and LMS administration and maintenance.
Strong analytical and problem-solving skills, including the ability to understand requirements, identify issues during software training, and develop timely solutions through education and training materials.
Strong work ethic and commitment to quality, with a disciplined, organized, and methodical approach to projects and tasks and strong attention to detail.
Ability to work independently or collaboratively within a team.
Ability to teach targeted skills and a strong commitment to supporting participant success.
Willingness and ability to travel for business purposes up to 10%.

Responsibilities

Coordinate and deliver structured, high-quality instructor-led onsite and virtual training for customers, partners, and employees.
Develop, update, and maintain job- and product-specific training modules, programs, courses, certification materials, and curricula aligned with audience needs, business priorities, product lines, and management strategies.
Design, develop, and record product education content, including video and technical training materials, and maintain content in the Learning Management System (LMS).
Communicate product functionality and translate complex technical concepts into clear terms, adapting information and training materials to sales efforts and end-user needs.
Partner with Sales and Product Management to identify ongoing training needs, coordinate schedules, and develop and deliver regularly scheduled training.
Monitor and document participants’ progress, skill levels, and competencies through observation and assessment.
Establish evaluation methods and KPIs to measure training effectiveness, product utilization, and end-user satisfaction.
Serve as a central point of contact for training needs and identify opportunities to improve training programs and processes.
Support sales and marketing initiatives through business travel, which may be up to 10%.

Benefits

Equity for all full-time employees.
Annual performance bonus.
Employer-matched retirement plan.
Subsidized healthcare.
Dental insurance fully paid by the employer.
Vision insurance.
Telemedicine.
Virtual mental health counseling.
Parental leave.
Unlimited paid time off (PTO).
Hybrid work arrangement: in-office Monday through Thursday, with the flexibility to work remotely on Friday.