Product Trainer
About The Position
The Product Trainer designs and delivers customer training programs to drive adoption, proficiency, and utilization of Bloomberg Industry Group software and research products. The role develops training content and onboarding programs, conducts webinars and product demonstrations, measures training effectiveness, supports customer education strategies, and serves as a product subject matter expert. The Product Trainer manages customer training requests; delivers virtual and onsite instructor-led sessions; facilitates recurring webinars; and conducts onboarding and customized demonstrations. The role also develops and improves customer-facing learning resources, collaborates with Product Management and customer-facing teams, analyzes feedback and engagement data, and represents Bloomberg Industry Group at customer-facing events.
Requirements
- Bachelor's degree or an equivalent combination of education and experience.
- At least 5 years of experience supporting, implementing, training, or enabling enterprise software or research products.
- Demonstrated experience designing and delivering customer training programs for technical or SaaS products.
- Exceptional presentation, facilitation, and public speaking skills.
- Experience delivering virtual instructor-led training, webinars, and in-person training sessions.
- Strong understanding of adult learning principles and instructional design best practices.
- Excellent written and verbal communication skills.
- Strong knowledge of Bloomberg Industry Group products and customer workflows, or the ability to rapidly develop product expertise.
- Ability to manage multiple training initiatives while maintaining high-quality customer experiences.
Nice To Haves
- Experience using learning management systems (LMS), webinar platforms, or digital learning tools.
Responsibilities
- Manage customer training requests across Bloomberg Industry Group software and research products.
- Design, develop, and deliver instructor-led virtual and onsite customer training sessions.
- Plan and facilitate recurring webinars about product capabilities, new features, best practices, and industry trends.
- Conduct customer onboarding sessions to accelerate product adoption and user proficiency.
- Deliver customized product demonstrations tailored to customer business needs and workflows.
- Develop, maintain, and improve customer-facing training materials, user guides, videos, job aids, and other learning resources.
- Collaborate with Product Management to ensure training content reflects current product functionality and upcoming releases.
- Partner with Client Support, Customer Success, Sales, and Professional Services to identify customer education opportunities and improve adoption strategies.
- Gather and analyze customer feedback to enhance training content, delivery methods, and learning outcomes.
- Measure training effectiveness using participant feedback, adoption metrics, and customer engagement data.
- Represent Bloomberg Industry Group at customer webinars, conferences, product launches, and other customer-facing events.
- Serve as a subject matter expert on Bloomberg Industry Group products and customer workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
