HVAC Technical Product Trainer

Gensco Inc • Elk Grove, CA

10d • Onsite

About The Position

The HVAC Technical Product Trainer joins the Tech Services Team in Elk Grove, California, performing equipment support and training for Slakey’s customers and branches. The role provides customers and Slakey Brothers team members with product application, installation, and service training for major equipment lines. It educates dealers on unitary and ductless products, including product features and benefits, system matches, application basics, installation best practices, proper startup, and service. The trainer develops and delivers instructional classes, presentations, and videos for new and existing dealers; provides technical field support to customers; and assists with parts research and accessory and functional-parts stock suggestions. Travel is required and may involve extended overnight stays.

Requirements

• At least 5 years of related work experience and excellent knowledge of the HVAC industry.
• A 2-year college degree in technical studies or equivalent work experience.
• Ability to manage details and meet deadlines with 100% accuracy.
• Customer-service-oriented approach and responsiveness to requests with a sense of urgency.
• Strong attention to detail, time-management, and organizational skills.
• Proactive and self-motivated, with the ability to recognize issues and resolve or escalate them appropriately.
• Ability to use tact and diplomacy in sensitive situations.
• Ability to choose an appropriate formal or informal approach and craft solutions rather than simply saying no.
• Excellent presentation and communication skills.
• Ability to operate a personal computer, calculator, and other office machines; proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Excellent driving record.
• Ability to work sitting or standing and move freely throughout facilities.
• Ability to lift and carry equipment and supplies frequently.
• Ability to travel as required, including extended overnight stays.

Nice To Haves

• Ductless background knowledge.

Responsibilities

• Provide product application, installation, and service training to customers and Slakey Brothers team members for major equipment lines.
• Educate dealers on unitary and ductless products, including features and benefits, system matches, application basics, installation best practices, startup, and service.
• Develop and deliver instructional classes, presentations, and videos for new and existing dealers.
• Provide technical field support assistance to Slakey Brothers customers.
• Assist with parts research and provide accessory and functional-parts stock suggestions.
• Travel as required, including extended overnight stays.

Benefits

• Medical, dental, and vision coverage available the first of the month following hire.
• Discretionary profit sharing.
• 401(k) retirement plan.
• Six paid holidays and up to two paid floating holidays.
• Paid vacation; full-time accrual is 40 hours during the first 12 months and 80 hours during years 1–5.
• Tuition reimbursement for 2-year and 4-year degree programs.
• Life insurance and voluntary supplemental life insurance.
• Long-term disability and voluntary short-term disability.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree