Product Success Intern
About The Position
The Product Success Intern will help improve employee and customer experience and drive adoption of EnerSys digital solutions, including customer portals and connected products. The role involves supporting customer adoption and engagement, gathering and analyzing customer feedback, researching customer success practices, and contributing to onboarding and training resources. The intern will also support the development of customer success metrics, dashboards, and adoption reporting. This is a remote summer internship running from May or June 2027 through August 2027. Compensation is $20.00–$24.00 per hour and may vary based on work experience, education, skill set, and/or location.
Requirements
- Currently pursuing a bachelor's degree in Business, Marketing, Customer Experience, Communications, Information Systems, Analytics, or a related field.
- Strong communication and interpersonal skills.
- An analytical mindset and interest in understanding customer behavior and business processes.
- Comfort conducting interviews, gathering feedback, and presenting findings.
- Proficiency in Microsoft Office applications, including Excel and PowerPoint.
- Interest in customer success, digital products, SaaS applications, user experience, or product management.
Nice To Haves
- Strong curiosity and willingness to question existing processes.
- Ability to synthesize customer feedback into actionable recommendations.
- Excellent listening, organization, and problem-solving skills.
- Experience with survey tools, analytics platforms, CRM systems, or reporting tools.
- Interest in Voice of Customer programs, user research, and customer journey mapping.
Responsibilities
- Support customer adoption and engagement initiatives for customer-facing digital platforms and portals.
- Help develop and improve processes for collecting customer feedback across the customer journey.
- Assist with Voice of Customer (VOC) programs, surveys, interviews, and customer research activities.
- Participate in customer interviews and document insights from different customer personas, including executives, operations leaders, fleet managers, technicians, and end users.
- Analyze portal usage data, customer behavior, and engagement trends to identify opportunities for improvement.
- Evaluate how customers interact with digital solutions and recommend ways to improve usability, adoption, and customer value.
- Identify gaps, friction points, and opportunities to improve the customer experience.
- Research customer success strategies used by leading SaaS and technology companies and provide recommendations applicable to EnerSys.
- Assist with customer onboarding materials, training resources, knowledge base content, and customer communications.
- Help establish scalable methods for gathering feedback as customer portal adoption grows.
- Support the development of customer success metrics, dashboards, and adoption reporting.
Benefits
- Paid time off and paid holidays
- Medical, dental, and vision insurance
- Life insurance
- Short- and long-term disability
- Tuition reimbursement
- Flexible spending account
- Employee stock purchase plan
- 401(k) plan
- Training to support employee skills and competence
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What This Job Offers
Career Level
Intern
