Client Success Intern

IDeaS • Edina, MN

12d • Hybrid

About The Position

Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization. Now we just need you! Our company, IDeaS, is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization, within the world of hospitality. We are looking for a Client Success Intern to join and support our Client Success team, based in the United Kingdom, for an initial 6-month internship. This internship would suit someone studying Business, Tourism, Hospitality, or a related field, and who is fluent in English.

Requirements

• Current enrollment in an accredited degree program such as Hospitality, Business, Statistics, Business Tourism, Computer Science, Analytics or related industry
• Interest in Hospitality or Hotel/Hospitality technology
• Ability to gather, analyze, interpret, and present quantitative and qualitative information.
• Organizational skills for managing commitments and deadlines
• Strong interpersonal and teamwork skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to intern with IDeaS for 6-12 months

Responsibilities

• Become knowledgeable on IDeaS Solutions, with ongoing learning to understand new releases and functionalities.
• Prepare data visuals, PowerPoints, and other materials for client meetings.
• Review system configuration, outputs, and dashboards, and pro-actively identify business trends, to support clients’ business success.
• Assist with the administrative work of Success Managers, using Salesforce.
• Collect and organize data to detect areas for improvement within the system.
• Manage and coordinate internally to promptly resolve user support cases.
• Develop tools, when appropriate, to enhance operational efficiency.
• Collaborate closely with cross-functional teams at IDeaS to drive better results.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed