Client Success Administrator Intern

Propio • Overland Park, KS

4d • Onsite

About The Position

Propio Language Services provides interpretation, translation, and localization services. Its Summer Internship Program is a nine-plus-week experience offering students real-world client work, mentorship, learning and development, and opportunities to contribute from day one. The Client Success Administrator Intern supports the Client Success team with operational, reporting, billing, and administrative functions that contribute to the client experience. The intern works with Client Success Administrators and other departments to support client accounts, maintain accurate records, analyze operational data, and identify opportunities for process improvement. The role offers hands-on exposure to client lifecycle management, data analysis, quality assurance, billing operations, client support processes, reporting tools, business operations, and service delivery practices.

Requirements

• Currently pursuing a degree in Operations Management, Data Analytics, Finance, or a related field.
• Strong written and verbal communication skills.
• High level of confidentiality and professionalism.
• Excellent attention to detail and organizational skills.
• Basic knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Interest in learning and contributing to a variety of Client Success functions.
• Legally authorized to work in the United States on a full-time basis without requiring future employment visa sponsorship.

Nice To Haves

• A minimum GPA of 3.0 is strongly preferred.
• Active involvement in campus, community, volunteer activities, or organizations is preferred.
• Prior internship or office experience is a plus, but not required.

Responsibilities

• Maintain accurate client account records, validate data, and update internal systems.
• Assist with billing reviews, reconciliations, and quality assurance audits.
• Prepare and analyze reports on client activity, service performance, and account trends.
• Collaborate with cross-functional teams to research and resolve client inquiries and operational issues.
• Document processes, maintain team resources, and identify opportunities to improve efficiency and service delivery.

Benefits

• Competitive hourly pay.
• One-on-one mentorship with experienced professionals.
• Ongoing learning and development.
• Networking opportunities and social events with peers and professionals.
• Potential for full-time employment upon graduation.
• Onsite experience promoting hands-on learning, team engagement, and understanding of company culture.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed