Client Success Administrator Intern

Propio•Overland Park, KS

5d•Onsite

About The Position

Propio Language Services provides interpretation, translation, and localization services. Its Summer Internship Program is a nine-plus-week experience in which students work on real-world client assignments and receive mentorship from experienced professionals. The program offers onsite, hands-on learning, team engagement, and exposure to company culture. The Client Success Administrator Intern supports the Client Success team with operational, reporting, billing, and administrative work that contributes to a strong client experience. The intern gains practical exposure to client lifecycle management, data analysis, quality assurance, billing operations, and cross-functional collaboration. Working with Client Success Administrators and other departments, the intern supports client accounts, maintains accurate records, analyzes operational data, and identifies process-improvement opportunities. The role is suited to a detail-oriented student who is eager to learn about client success operations in a fast-paced environment.

Requirements

Currently pursuing a degree in Operations Management, Data Analytics, Finance, or a related field.
Strong written and verbal communication skills.
High level of confidentiality and professionalism.
Excellent attention to detail and organizational skills.
Basic knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Interest in learning and contributing to a variety of Client Success functions.
Must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

Nice To Haves

Minimum 3.0 GPA is strongly preferred.
Active involvement in campus, community, or other volunteer activities and/or organizations is preferred.
Prior internship or office experience is a plus but is not required.

Responsibilities

Maintain accurate client account records, validate data, and update internal systems.
Assist with billing reviews, reconciliations, and quality assurance audits.
Prepare and analyze reports on client activity, service performance, and account trends.
Collaborate with cross-functional teams to research and resolve client inquiries and operational issues.
Document processes, maintain team resources, and identify opportunities to improve efficiency and service delivery.