Product Specialist

Penske Automotive Group • Bloomfield Township, MI

3d

About The Position

BMW of Bloomfield Hills, a Penske Automotive Group dealership, is seeking knowledgeable and friendly Product Specialists to deliver positive customer experiences. The role helps customers with vehicle technology questions by email, phone, and in person, ensuring owners get the most out of their vehicles. Product Specialists also support customers throughout the sales journey by explaining vehicle features, benefits, and value, maintaining accurate customer records, and providing clear, courteous, and knowledgeable assistance.

Requirements

• High school diploma or equivalent.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Prior retail experience is required.
• Excellent communication skills, including face-to-face, phone, and other forms of communication.
• Computer proficiency.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, and other figures and amounts.
• Ability to understand and follow work rules, procedures, and written, oral, or diagram-based instructions.
• Ability to work independently and complete assignments within established instructions and practices.
• Ability to interact well with others.
• Work evening, weekend, and holiday hours as required.
• Ability to meet the physical demands of the role, including prolonged standing, walking, repetitive motion, and regularly pushing, pulling, climbing, stooping, kneeling, reaching, and grasping; lifting or carrying objects up to 20 pounds.

Nice To Haves

• Associate's degree or equivalent.
• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Prior retail experience in a dealership.
• Manufacturer training.

Responsibilities

• Help customers with vehicle technology questions by email, phone, and in person.
• Provide expertise about available products and services and help customers find the vehicle they are looking for.
• Demonstrate vehicle features, benefits, and value using print, digital, and in-person communication.
• Communicate with customers professionally, accurately, clearly, and courteously, adapting communication style to their needs.
• Use MS Office Suite, CRM, and lead management tools to manage inquiries and update customer files.
• Ensure customers have a positive car-buying experience throughout their sales journey.
• Understand and comply with applicable federal, state, and local regulations.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED