Product Specialist

Penske Automotive Group • Mamaroneck, NY

5d

About The Position

BMW of Mamaroneck, a Penske Automotive Group dealership, is seeking knowledgeable and friendly Product Specialists to provide extraordinary customer experiences. The Product Specialist helps customers understand vehicle technology and get the most out of their vehicles by responding to questions by email, phone, and in person. The role also supports customers throughout their sales journey by explaining vehicle features, benefits, products, and services, and by managing customer inquiries and files using computer and customer-management tools.

The position calls for a professional, courteous, and customer-focused team member who can communicate clearly, adapt to customer needs, and work in a fast-paced, results-driven environment. It involves standing for prolonged periods, regular walking and other physical activities, and may involve demonstrating vehicles in indoor and outdoor areas exposed to heat or cold. Evening, weekend, and holiday hours may be required.

Requirements

• High school diploma or equivalent.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Prior retail experience is required.
• Excellent communication, interpersonal, and organizational skills.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Computer proficiency.
• Ability to communicate face-to-face, by phone, and through other means, and to adapt communication style to customer needs.
• Ability to demonstrate vehicle features, benefits, and value using print, digital, and in-person communication.
• Ability to analyze information, draw valid conclusions, and perform calculations involving common arithmetic, rates, ratios, percentages, and related figures.
• Ability to follow work rules, procedures, and written, oral, or diagrammatic instructions; work independently; and complete assignments within given parameters.
• Ability to interact well with others.
• Ability to meet the physical demands of light work, including lifting or carrying up to 20 pounds occasionally and up to 10 pounds frequently, prolonged standing, walking, and regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and repetitive motion.
• Ability to hear and talk.

Nice To Haves

• Associate degree or equivalent.
• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Prior retail experience in a dealership.
• Manufacturer training.

Responsibilities

• Help customers with vehicle technology questions by email, phone, and in person.
• Help customers understand vehicle features, benefits, products, and services.
• Provide professional, clear, accurate, and courteous responses that reflect an understanding of customer needs.
• Support customers throughout their sales journey and contribute to a world-class car-buying experience.
• Use MS Office and customer relationship management (CRM) and lead management tools to manage inquiries and update customer files accurately.
• Understand, stay current with, and comply with applicable federal, state, and local regulations.
• Organize and process data for management analysis.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED