Product Specialist

Penske Automotive Group • Santa Clara, CA

9d • Onsite

About The Position

Porsche Stevens Creek, a Penske Automotive Group dealership, is seeking friendly and knowledgeable Product Specialists to help customers with vehicle technology questions by email, phone, and in person. The role focuses on helping vehicle owners get the most out of their vehicles and delivering a positive customer experience throughout their sales journey. Product Specialists explain vehicle features, benefits, products, and services; communicate clearly and courteously; and use computer, CRM, and lead-management tools to manage inquiries and update customer files. The position pays $20–$21 per hour. Evening, weekend, and holiday work may be required. The work may take place in the showroom and outdoors where vehicles are stored or displayed, and may involve demonstrating vehicles in heat or cold. The role requires prolonged standing, regular walking and other physical activities, and lifting up to 20 pounds.

Requirements

• High school diploma or equivalent.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Prior retail experience is required.
• Excellent communication, interpersonal, and organizational skills, including the ability to communicate face-to-face, by phone, and through other channels.
• Computer proficiency, including the ability to use MS Office and CRM or lead-management tools.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, a positive team-player attitude, and a strong work ethic.
• Ability to work in a fast-paced, results-driven environment and interact well with others.
• Ability to demonstrate vehicle features, benefits, and value using print, digital, and in-person communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, proportions, and other figures; ability to interpret bar graphs.
• Ability to understand and follow work rules, procedures, and written, oral, or diagrammatic instructions; apply common-sense judgment; and complete assignments independently.
• Ability to meet the physical demands of light work, including prolonged standing, walking, lifting or carrying up to 20 pounds, and regularly pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and performing repetitive motions.
• Ability to hear and talk.

Nice To Haves

• Associate's degree or equivalent.
• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Prior retail experience in a dealership.
• Manufacturer training.

Responsibilities

• Help customers with vehicle technology questions by email, phone, and in person.
• Help customers understand vehicle features, benefits, and value, and provide expertise about available products and services.
• Communicate with customers professionally, accurately, clearly, and courteously, adapting communication style to their needs.
• Use MS Office, CRM, and lead-management tools to manage inquiries and update customer files.
• Provide a world-class customer experience throughout the customer's sales journey.
• Stay current with and comply with federal, state, and local regulations that affect the business.
• Organize and process data for management analysis.
• Work independently and complete assignments within established instructions, routines, and practices.
• Work evening, weekend, and holiday hours as required.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED