Customer Service Representative-Call Center
About The Position
Handi Medical Supply, a Top Workplace, is seeking a Product Specialist for their call center. This role involves guiding customers and referral sources through their orders for products/services in a fast-paced environment. The Product Specialist will provide world-class customer experiences via phone, email, chat, and online orders, utilizing product and insurance resources to answer questions about products, services, pricing, and availability. They will also advise customers on shipping and order status. The company emphasizes a mission of enriching lives with respect, integrity, compassion, and excellence, and has been recognized as a Top Work Place by the Star Tribune for the last 8 years.
Requirements
- High school diploma or equivalent
- General computer knowledge and ability to type 35 wpm
- Unrelenting commitment to success
Nice To Haves
- Related experience in customer service preferred
- Home medical equipment or supplies, wellness and/or healthcare experience a plus
- Bi-lingual a plus
Responsibilities
- Guiding customers and referral sources through their order for products/services in a fast paced environment
- Providing world class customer experiences via phone, email, chat and online orders
- Utilizing product and insurance resources when responding to inquiries
- Providing knowledgeable answers to questions about products, services, pricing and availability
- Advising customers on their requests on shipping and order status
Benefits
- health
- dental
- vision
- 401K plus match
- incentive program
- life insurance
- paid time off
- paid holidays
- long-term disability
- short-term disability
- free parking
- volunteer pay
- green initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
