Product Specialist Sales (HVAC)

Daikin•Waller, TX

3d•Remote

About The Position

Daikin Comfort Technologies Manufacturing, LP is seeking a Product Specialist Sales professional to work remotely while being local to the Texas Division. The Product Specialist leads an assigned product focus area, such as light commercial, ductless, E-Premium, or VRV, and manages and coordinates engagement and achievement of division sales objectives with Company Owned Distribution (COD) and Distributor Channel Partners. This role serves as a division resource for product-line support and sales growth, and provides product, sales, and training support to COD and independent distributor (IND) channels. The role does not support the REP channel. The position applies practical knowledge generally obtained through advanced education and work experience. It involves mainly straightforward assignments performed independently under general supervision, with difficult but not typically complex problems. The specialist is encouraged to pursue continuous improvement and may perform additional projects and duties to support business needs. The role has no people-management responsibilities and reports to the Business Development Director. The position is remote but local to the Texas Division, and may require travel to field locations to address product problems escalated to management. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. Daikin provides equal employment opportunity and complies with applicable disability-related regulations.

Requirements

A minimum of 10 years of related experience.
Prior HVAC industry experience, including commercial and ductless products.
Ability to manage multiple projects simultaneously.
Excellent verbal and written communication skills, including public speaking, presentations, and negotiation.
Ability to develop communication materials such as price pages, sales-support documentation, submittals, and written memos.
High proficiency with Microsoft Office 365 programs, including Excel, Word, and PowerPoint.
Ability to generate and read reports as required.
Excellent organizational and time-management skills.
Competitive industry knowledge.
Ability to demonstrate good judgment, strong work ethic, and integrity.
Legally authorized to work in the United States without employer-sponsored work authorization now or in the future.
Able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree preferred; relevant industry experience may be accepted in lieu of a degree.

Responsibilities

Coordinate engagement and achievement of division sales objectives with COD and Distributor Channel Partners.
Act as the Division Product Champion, helping develop COD and IND product sales opportunities in the assigned focus area.
Support the developing product team and work closely with product application resources, such as the VRV and AER groups.
Coordinate resolutions and corrective actions for field product quality issues.
Conduct or participate in quality reviews at customer locations.
Oversee and direct development of technical literature, service training materials, and service kits in collaboration with relevant departments.
Provide service-perspective input in product transition schedule meetings, dFMEA, and other service design reviews.
Troubleshoot or assist distributors, branches, and dealers by phone with installation, quality, or service problems escalated to management.
Travel to field locations to resolve product problems escalated to management.
Oversee and meet division objectives for programs within the assigned focus area, such as VRV Pro.
Provide resources and promotional support to engage TSMs in selling the focused product through COD and IND.
Serve as an additional sales and training resource for COD and IND channels; do not support the REP channel.
Perform additional projects and duties to support ongoing business needs.