Product Solution Specialist

The SSI Group, LLC. • Mobile, AL

2d

About The Position

The Product Solution Specialist reports to Solution Management within the Product team and leads product solution selling by connecting provider revenue cycle needs with SSI capabilities, workflows, and business value through discovery, presentations, and demonstrations. The role maintains solution and sales enablement materials, competitive intelligence, battle cards, demo materials, and Aha! records and reporting. It supports product release planning and launches, works with Marketing to keep materials current, and captures recurring client needs and objections.

The specialist leads discovery with prospects and existing clients, documents workflows and use cases, evaluates solution fit with Product and technical teams, and coordinates deeper validation and implementation handoffs. The role also supports RFPs and proposals, trains Sales and client-facing teams, and gathers post-sale feedback. Solution Management defines the role’s assigned solution responsibilities and work priorities. The position requires travel by automobile and airplane up to 25%.

Requirements

• Minimum five years of relevant experience in healthcare revenue cycle technology, solution consulting, product solutions, or a closely related field, including client discovery and product demonstrations.
• High school diploma or GED required.
• Strong knowledge of healthcare revenue cycle workflows and ability to explain how software capabilities address provider operational needs.
• Ability to lead discovery, facilitate solution discussions, demonstrate products, and communicate with executive, operational, and technical audiences.
• Ability to translate complex workflows into clear documentation, recommendations, and business value, and distinguish supported capabilities from proposed enhancements.
• Strong communication, organization, independent judgment, and follow-through; ability to manage priorities set by Solution Management and collaborate across teams.
• Proficiency with Aha!, Salesforce, PowerPoint, documentation tools, and demonstration environments, and ability to learn assigned SSI solutions, roadmaps, and release plans in depth.
• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
• Must be able to use hands, fingers, and wrists repetitively to operate a computer keyboard and other office equipment regularly.
• Must be proficient in speaking, reading, and writing English.
• Must be able to travel by automobile and airplane up to 25%.
• Background checks and drug test required.
• A combination of experience and advanced education may be substituted.

Nice To Haves

• Bachelor’s degree in business, healthcare administration, information systems, or a related field; equivalent relevant experience may be considered.
• Experience with provider workflows, EHR or practice management systems, and healthcare interoperability.
• Familiarity with claims, remittance, attachments, eligibility, or prior authorization relevant to assigned solutions.
• Experience supporting RFPs, documenting solution requirements, enabling client-facing teams, or participating in product launches.

Responsibilities

• Lead tailored product solution demonstrations and discussions that connect SSI capabilities to client workflows, operational priorities, and expected business value.
• Develop solution narratives and value cases using validated evidence and client inputs.
• Track demonstration and solution presentation requests in Salesforce or the designated system, documenting client needs, audience, timing, resources, status, and follow-up actions; coordinate preparation and scheduling.
• Own the accuracy of solution content in proposals, RFPs, and RFIs; validate technical answers with subject matter experts and escalate requests involving new development or commitments.
• Lead prospect and client discovery to understand revenue cycle workflows, operational challenges, technology environments, and desired outcomes.
• Translate discovery findings into documented use cases, workflow maps, solution recommendations, assumptions, dependencies, and measurable success criteria.
• Evaluate solution fit with Product Managers, Solution Managers, and technical teams; identify capability gaps, integration requirements, and adoption opportunities.
• Stay current on assigned solution capabilities, workflows, limitations, integration requirements, roadmaps, release plans, and approved messaging.
• Capture recurring client needs, objections, competitive findings, and win/loss insights, and provide structured recommendations to Product Managers.
• Maintain Aha! records and reporting for assigned solution activities, client insights, and release readiness; keep statuses, owners, and follow-up actions current.
• Work with the Product team on release planning and launches, including solution readiness, demonstration updates, enablement needs, and assigned launch activities.
• Maintain approved demonstration scenarios, solution playbooks, discovery guides, workflow diagrams, capability references, competitive intelligence, and battle cards.
• Create and tailor PowerPoint presentations for prospect and client discussions, executive briefings, demonstrations, sales enablement, and product launches, as applicable.
• Work with Marketing to identify, create, and update sales literature, training decks, presentations, collateral, case studies, and launch content to reflect approved capabilities and positioning.
• Train Sales and client-facing teams on solution fit, discovery questions, value messaging, workflow dependencies, and newly released capabilities.
• Coordinate solution validation with Product, Engineering, Implementation, and Client Success when deeper workflow or technical review is needed.
• Provide documented handoffs of agreed workflows, solution scope, client expectations, assumptions, dependencies, and unresolved items to support implementation planning.
• Gather post-sale and adoption feedback and track assigned follow-up actions to improve positioning, demonstrations, product usability, or solution fit.
• Perform other duties as needed.
• Follow the SSI Security-First Mindset and its pillars of Governance, Accountability, Awareness, Preparedness, and Collaboration.

Benefits

• Medical insurance
• Dental insurance
• Life/AD&D insurance
• LTD insurance
• Vision insurance
• 401(k) matching
• Paid vacation
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED