Product Solution Specialist

SSI • Mobile, AL

1d

About The Position

The Product Solution Specialist reports to Solution Management within the Product team. The role leads product solution selling by connecting provider revenue cycle needs with SSI capabilities, workflows, and business value through solution discovery, presentations, and demonstrations. Solution Management defines the role’s assigned solution responsibilities and work priorities.

The specialist supports product release planning and launches, maintains solution and sales materials, competitive intelligence, battle cards, training decks, demonstration materials, and Aha! records and reporting, and captures recurring client needs and objections. The role collaborates across Product, Marketing, Sales, Engineering, Implementation, and Client Success to ensure solution information is accurate, current, and aligned with approved capabilities and positioning. A shared SSI Security-First Mindset applies to all employees.

Requirements

• High school diploma or GED required.
• At least five years of relevant experience in healthcare revenue cycle technology, solution consulting, product solutions, or a closely related field, including client discovery and product demonstrations.
• Strong knowledge of healthcare revenue cycle workflows and ability to explain how software capabilities address provider operational needs.
• Ability to lead discovery, facilitate solution discussions, demonstrate products, and communicate with executive, operational, and technical audiences.
• Ability to translate complex workflows into clear documentation, recommendations, and business value, and distinguish supported capabilities from proposed enhancements.
• Strong communication, organization, independent judgment, and follow-through; ability to manage priorities set by Solution Management and collaborate across teams.
• Proficiency with Aha!, Salesforce, PowerPoint, documentation tools, and demonstration environments, and ability to learn assigned solutions, roadmaps, and release plans in depth.
• Ability to see clearly with or without corrective lenses and hear clearly with or without aids.
• Ability to use hands, fingers, and wrists repetitively with a computer keyboard and other office equipment on a regular basis.
• Proficient spoken, written, and reading English.
• Ability to travel by automobile and airplane up to 25%.
• Background check and drug test required.
• A combination of experience and advanced education may be substituted.

Nice To Haves

• Bachelor’s degree in business, healthcare administration, information systems, or a related field; equivalent relevant experience may be considered.
• Experience with provider workflows, EHR or practice management systems, and healthcare interoperability.
• Familiarity with claims, remittance, attachments, eligibility, or prior authorization relevant to assigned solutions.
• Experience supporting RFPs, documenting solution requirements, enabling client-facing teams, or participating in product launches.

Responsibilities

• Lead tailored product solution discussions and demonstrations that connect SSI capabilities with client workflows, operational priorities, and expected business value.
• Develop solution narratives and value cases using validated evidence and client input.
• Track demonstration and solution presentation requests in Salesforce or the designated system, documenting needs, audience, timing, resources, status, and follow-up actions; coordinate preparation and scheduling within Product priorities.
• Maintain accurate solution content in proposals, RFPs, and RFIs; validate technical answers with subject matter experts and escalate requests involving new development or commitments.
• Lead discovery with prospects and existing clients to understand revenue cycle workflows, operational challenges, technology environments, and desired outcomes.
• Document discovery findings as use cases, workflow maps, solution recommendations, assumptions, dependencies, and measurable success criteria.
• Evaluate solution fit with Product Managers, Solution Managers, and technical teams; identify capability gaps, integration requirements, and opportunities to improve or expand adoption.
• Stay current on assigned solutions, capabilities, workflows, limitations, integrations, roadmaps, release plans, and approved messaging.
• Capture recurring client needs, objections, competitive findings, and win/loss insights; provide structured recommendations to Product Managers.
• Maintain Aha! records and reporting for assigned solution activities, client insights, and release readiness, including current status, owners, and follow-up items.
• Support Product release planning and launches, including solution readiness, demonstration updates, enablement needs, and assigned launch activities.
• Maintain approved demonstration scenarios, solution playbooks, discovery guides, workflow diagrams, and capability references, updating them as solutions change.
• Maintain competitive intelligence and battle cards with Product Managers and Marketing, including competitor capabilities, differentiators, fit criteria, discovery questions, objection handling, and validated evidence.
• Create and tailor PowerPoint presentations for prospect and client discussions, executive briefings, demonstrations, sales enablement, and product launches, as applicable.
• Work with Marketing to identify and help create solution materials; maintain sales literature, training decks, presentations, collateral, case studies, and launch content to reflect approved capabilities and positioning.
• Train Sales and client-facing teams on solution fit, discovery questions, value messaging, workflow dependencies, and newly released capabilities.
• Coordinate solution validation with Product, Engineering, Implementation, and Client Success when deeper workflow or technical review is needed.
• Document handoffs covering agreed workflows, solution scope, client expectations, assumptions, dependencies, and unresolved items to support implementation planning.
• Gather post-sale and adoption feedback, identify opportunities to improve positioning, demonstrations, product usability, or solution fit, and track assigned follow-up actions through resolution.
• Perform other duties as needed.
• Follow the SSI Security-First Mindset, including governance, accountability, awareness, preparedness, and collaboration in protecting company assets and systems and data resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED