Product Resource Representative

Tnemec Company, Inc. • North Kansas City, MO

11d • Onsite

About The Position

The Product Resource Representative (PRR) is an entry-level position in the Technical Services department. The Product Resource Representative receives extensive training to promote success with the wide variety of technical services Tnemec offers to customers.

Requirements

• 3–5 years of manufacturing experience.
• Basic math skills.
• Demonstrated ability to communicate effectively in written and spoken English.
• Basic mechanical aptitude.
• Proficiency with Microsoft Office.
• Ability to complete assignments independently with minimal supervision.
• Ability to work collaboratively with team members to achieve department goals and complete group assignments.
• Ability to lift and move objects weighing up to 100 pounds.
• Ability to work effectively with a wide variety of personalities.
• Commitment to maintaining a customer-focused approach during confrontational situations.
• Willingness to travel regularly on company business, including extended trips when necessary.
• Must have completed the probationary period.
• High school diploma or equivalent required.

Nice To Haves

• Associate degree or bachelor's degree preferred.

Responsibilities

• Complete the training program to learn about Tnemec products, including their specification, application, and performance attributes.
• Complete additional training programs covering: Coatings technology, Application and equipment techniques, Inspection equipment and techniques, Test methods and equipment, Advanced written and verbal communication skills.
• Perform assigned Technical Services tasks, including: Product complaint investigations, Product support via telephone and email, Laboratory work, including: Material Application Evaluations (MAEs), Formal adhesion testing of Tnemec products over various products and substrates, Product demonstrations, Ad hoc product testing, Lab and equipment cleaning and maintenance.
• Product support through written correspondence, including: Technical Service Preliminary Research Summaries, Reports on generic analysis and overcoat analysis, Customer form letters.
• Assist with training for: Customers, New Agency Representatives, New Technical Services employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED