Product Owner – Auto-Dialer and Outbound Campaign Management
About The Position
Perficient is seeking a seasoned Product Owner to lead product and delivery efforts for auto-dialer and outbound campaign management solutions. The role independently owns assigned initiatives while partnering with an Agile Scrum team and coordinating work across business and technology teams. The Product Owner translates business needs into actionable requirements, manages the product backlog, and drives initiatives from requirements through implementation and production support. The position works with stakeholders across Marketing, Call Center Operations, Sales, Compliance, and Technology to define requirements and support effective campaign operations. It involves coordinating delivery and testing, communicating with business partners and leadership, and using data and analytics to inform recommendations and prioritization.
Requirements
- Demonstrated experience as a Product Owner, Senior Business Analyst, or in a similar product delivery role in an Agile environment.
- Experience with auto-dialer, outbound calling, contact center, or campaign management solutions.
- Strong understanding of Agile/Scrum methodology, including backlog management, user story development, acceptance criteria, sprint planning, and iterative delivery.
- Ability to independently lead initiatives and manage multiple priorities in a complex, cross-functional environment.
- Strong requirements gathering, analysis, documentation, and problem-solving skills.
- Experience coordinating QA testing and business UAT.
- Ability to partner effectively with business and technical stakeholders.
- Strong written, verbal, presentation, and stakeholder-management skills.
- Strong analytical skills, including the ability to interpret data and translate findings into a clear business narrative.
- Ability to create concise, executive-ready presentations and communicate complex information to technical and non-technical audiences.
Nice To Haves
- Experience with the Acqueon dialer platform.
- Experience with Twilio or related communications platforms.
- Experience working in the healthcare industry.
- Experience supporting large-scale contact center, member/customer outreach, or sales campaign operations.
Responsibilities
- Serve as Product Owner for auto-dialer and campaign management capabilities, providing day-to-day ownership and direction for assigned initiatives.
- Partner with business stakeholders and Technology teams to understand needs, define requirements, and support seamless campaign operations.
- Gather, analyze, document, and prioritize business and functional requirements.
- Translate requirements into actionable user stories and acceptance criteria for Scrum teams.
- Own and continuously manage the product backlog, prioritizing work according to business value, dependencies, risks, and operational needs.
- Partner with Scrum Masters, developers, architects, and other technology resources to prepare prioritized work for appropriate sprints.
- Participate in backlog refinement, sprint planning, sprint reviews, and retrospectives.
- Collaborate with QA resources to develop and execute testing strategies and verify delivered functionality against requirements and acceptance criteria.
- Plan and coordinate User Acceptance Testing with business stakeholders, including preparation, execution, issue resolution, and business sign-off.
- Support production incidents and defects by assessing business impact, establishing priorities, coordinating resolution, and communicating status.
- Identify cross-team dependencies, risks, and potential impacts, and proactively drive issues to resolution.
- Develop presentation decks and supporting documentation to communicate functionality, enhancements, process changes, results, and key decisions to business partners and leadership.
- Use data and analytics to identify trends, evaluate outcomes, support recommendations, and inform prioritization.
- Maintain communication across business and technical teams throughout the product delivery lifecycle.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
