Product Owner, Account Management
About The Position
The Product Owner is a key member of the team responsible for continually improving Cardinal Health’s digital experience for customers. The role partners with stakeholders to define the end-to-end customer experience and develop the eCommerce and Digital Marketing roadmap for multiple digital products. Working cross-functionally with business owners, UX, search, marketing, operations, and other partners, the Product Owner sets a compelling product vision, leverages internal resources, liaises with outside agencies as needed, and ensures execution achieves key performance indicators. The role leads a cross-functional group of product experts, UX Design, UX Research, business analysts, and developers to deliver the long-term digital eCommerce strategy. It defines and oversees Jira stories and capabilities for improvements to areas of the eCommerce ordering platform, develops the product roadmap, and creates customer-centric experiences that affect conversion and sales. The Product Owner balances competing priorities, incorporates business strategy, adapts goals to feedback and market trends, and coordinates internal and external teams to achieve deliverables. The position analyzes customer and business data to optimize the online experience, reports on KPIs and turns metrics into actionable insights, and provides recurring product-roadmap and team-performance reviews to management and executive leadership.
Requirements
- Bachelor’s degree.
- 3–5 years of experience in an eCommerce Product Management role.
- Highly organized and strategic, with the ability to multitask across complex elements of an eCommerce platform.
- Excellent verbal and written communication skills, including the ability to communicate across organizational functions and levels and prepare executive-level business correspondence.
- Confidence expressing opinions and suggestions to peers and management.
- Experience with IBM Commerce, Adobe tools, and/or a comparable web platform.
- Strong attention to detail and ability to manage multiple projects and tasks simultaneously.
- Ability to cooperate in a team environment and lead through influence.
- Ability to execute in close partnership with a manager and under tight deadlines.
- Strong reasoning and problem-solving skills.
- Proven ability to collaborate across disciplines toward a common goal.
- Ability to drive teams toward solutions to production or project issues, including with internal customers and external vendors.
- Excellent leadership and communication skills.
Nice To Haves
- MBA.
- Experience with Agile methodology.
- Digital transformation experience.
Responsibilities
- Lead a cross-functional group of product experts, UX Design, UX Research, business analysts, and developers in delivering the long-term digital eCommerce strategic vision.
- Ensure applicable Jira stories and capabilities are defined, cataloged, and executed to improve the eCommerce ordering platform.
- Develop a product roadmap to drive improvements.
- Create customer-centric experiences that directly affect conversion and sales.
- Synthesize competing priorities and drive solutions that support both customer experience and business objectives.
- Understand business strategies and work with internal partners to create digital experiences that implement those strategies.
- Anticipate changes in priorities and product strategy; refine goals based on team and client feedback and industry and market trends.
- Lead projects and coordinate efforts across internal and external organizations, including virtual cross-functional teams, to achieve key deliverables.
- Establish and drive end-to-end strategies and initiatives across multiple functions and inspire the team to do the same.
- Analyze metrics and use customer data to optimize the online experience.
- Report on business KPIs and translate metrics into insights that inform business priorities, project initiatives, and results.
- Deliver recurring reviews of the product roadmap and team performance to management and executive leadership.
Benefits
- Medical, dental, and vision coverage.
- Paid time off plan.
- Health savings account (HSA).
- 401(k) savings plan.
- Access to wages before payday with myFlexPay.
- Flexible spending accounts (FSAs).
- Short- and long-term disability coverage.
- Work-Life resources.
- Paid parental leave.
- Healthy lifestyle programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
