Product Owner, Internet Product Lifecycle Management

Cogeco•Quincy, MA

4d•Hybrid

About The Position

The Product Owner, Internet Product Lifecycle Management, is responsible for defining and executing the internet and broadband product strategy for Cogeco and Breezeline. The role leads high-speed connectivity innovation across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi-Fi, while managing the end-to-end lifecycle of legacy internet platforms and customer premises equipment (CPE). It collaborates across teams to improve the customer experience from self-activation through ongoing service, increase operational efficiency, and support growth initiatives. The Product Owner owns the strategic product roadmap and develops go-to-market strategies for broadband, home networking, and value-added services across Canadian and US markets. The role establishes and monitors performance indicators, tracks market and technology trends, and manages product backlogs from concept and launch through optimization, hardware upgrades, and platform retirement. In partnership with Engineering, IT, Operations, Marketing, Sales, Customer Operations, and external technology vendors, the role defines product requirements and delivers roadmap initiatives.

Requirements

Bachelor’s degree in Engineering, Business Administration, Computer Science, or a related field.
Minimum 7 years of product management experience within the telecommunications or technology sector.
Proven experience in Agile environments, including backlog refinement, sprint planning, and user story creation.
Strong domain knowledge of broadband networking technologies, including FTTH and DOCSIS, home Wi-Fi ecosystems, and CPE gateway platforms.
Demonstrated cross-functional leadership skills and ability to bridge complex engineering concepts and commercial objectives.

Responsibilities

Define and articulate the strategic product roadmap for Cogeco and Breezeline, keeping broadband, home networking, and value-added service offerings scalable, competitive, and aligned with market trends.
Develop integrated marketing and go-to-market strategies and streamline delivery processes, onboarding workflows, and internet offerings across Canadian and US markets.
Establish and track KPIs for service delivery quality, monetization, customer lifetime value, campaign ROI, and churn reduction.
Monitor emerging broadband technologies and competitive trends to guide portfolio evolution.
Manage and prioritize the product backlog across the full lifecycle, from concept and launch through performance optimization, hardware upgrades, and platform sunsetting.
Partner with Engineering, IT, and Operations to improve self-installation workflows, provisioning success rates, network stability, and customer-facing management tools.
Translate business goals into user stories and technical requirements for speed tiers, CPE gateway hardware, mesh extenders, and smart home services.
Collaborate with Marketing, Sales, Customer Operations, and external technology vendors to execute roadmap deliverables and support business targets.